Andre Ramsarran
Sr. Principal Product Manager, Platform Generative AI
Andre Ramsarran is a Sr. Principal Product Manager in the CIWF group. He works closely with customers and partners to drive adoption, enablement, and enhancing features for the Customer Service Management product line. His areas of focus include Workforce Optimization, Agent Experience, Process Optimization and applying AI/ML capabilities to solve business problems. Andre’s background includes implementing call centers, SaaS CRM, and IaaS/PaaS cloud services. Off line, Andre enjoys moving on two wheels (bicycles and motorcycles), seeking mindfulness, playing disc golf, and writing Haikus.
Recent News
View all
Now Assist in AI Search - Nov 2024 release
New article articles in ServiceNow Community
·
over 1 year
Simplify the Agent Experience with CSM Configurable Workspace
Conference Sessions
Simplify the Agent Experience with CSM Configurable Workspace
LAB1556
<p>Join this session to learn about how Customer Service Management (CSM) Configurable Workspace enables organizations to tailor customer service processes to business needs, boosting agent productivity. Empower agents to resolve customer issues efficiently in a single desktop that delivers fully customizable fields, layouts, forms, playbooks, and workflows. Product leaders will walk through the creation of a case type, including strategic considerations, implementation processes, and configuration options.</p>
Streamline virtual agent conversations with Now Assist and Knowledge Graphs
CCE1060
Learn how knowledge graphs are used to eliminate redundant Q&A within virtual agent conversations. How contextual information is gathered about the requestor (employee or customer) and used to slot-fill conversational details.
Dynamically search enterprise content with External Content Connectors
SES3150
Finding the right information you need shouldn't be a challenge. With AI-powered search, enabled by our External Content Connectors, employees and AI agents can instantly access relevant content trapped in siloed enterprise systems like SharePoint and Confluence all from a single platform experience. By securely connecting your external content on our platform, you can break down silos and find the right information at the right moment. Join us to see exactly how AI-driven search can make your content more accessible and actionable.