An employee experience transformed – getting all employees on a unified platform

SES2130

Petrobras – one of the world’s largest oil & gas companies - provides over 3,000 knowledge base articles and 300 HR services to over 45,000 current and former employees. We process over 42,000 monthly requests using an HRSD catalog integrated with ITSM and 40+ other service catalogs. We will present how Petrobras transformed HR service management, including the steps in their journey, challenges overcome, and results delivered. How the combination of HRSD with SAP and communications technology is used to deliver an exceptional employee experience.