An employee experience transformed – getting all employees on a unified platform

SES2130

Petrobras – one of the world’s largest oil & gas companies - provides over 3,000 knowledge base articles and 300 HR services to over 45,000 current and former employees. We process over 42,000 monthly requests using an HRSD catalog integrated with ITSM and 40+ other service catalogs. We will present how Petrobras transformed HR service management, including the steps in their journey, challenges overcome, and results delivered. How the combination of HRSD with SAP and communications technology is used to deliver an exceptional employee experience.

A disruptive strategy for citizen development for Enterprise Service Management

SES1930-K23

<p>Learn how Petrobras Brasileiro SA is transforming enterprise services on ServiceNow® for over 100,000 users, offering more than 6,000 services at dozens of sites. The company used App Engine solutions including Service Creator, Catalog Builder, and Process Automation Designer to develop the CSP (Petrobras Service Catalog). CSP enables over 1,000 citizen developers across the company to create their own services, including forms and service flows. Petrobras Brasileiro SA has already have more than 2,800 catalog items with more than 80,000 tasks/month - reducing request times, rationalized legacy systems, reduced costs, with CSAT at 9.0/10.