Aileen Hackett
Director of Product Management Accessibi
Passionate about Digital Accessibility and Inclusion, and making sure the World of Work works for everyone.
5 years at ServiceNow, now as Director of Accessibility Product Management. Previously launched ServiceNow’s Now Design System in 2019
Recent News
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Embracing neurodiversity in tech: Ernst & Young & ServiceNow Accessibility Pact
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Accessibility Best Practices: How to customize software and keep accessible
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Conference Sessions
Accessibility on the Now Platform
SES2034
<p>Ensuring the Now Platform® is truly inclusive has always been a priority for ServiceNow® and digital accessibility plays a key role in that journey. Attend this session to hear insights into an accessibility journey including showcasing multiple new features including: new keyboard shortcuts, forced colors, reflow, invisible controls, keyboard truncation, accessibility checker for Theme Builder, mobile dark theme, mobile text resizing, and more.</p>
Accessibility Best Practices: How to customize software and keep accessible
CCE1358
Join our Accessibility Subject Matter Experts at ServiceNow to learn best practices and tips on how to customize ServiceNow software while keeping it accessible. 1.6 Billion people have a significant disability and need to have accessible software. Learn about tools ServiceNow provides to help you, as you customize the OOTB accessible software.
Embracing neurodiversity in tech: Ernst & Young & ServiceNow Accessibility Pact
SES2878
<p>Join this session to learn about the ServiceNow® and Ernst & Young (EY) mission to drive positive change in the technology workforce by unlocking creativity and fostering success through embracing neurodiversity. Explore the challenges and opportunities of neurodiversity in tech and learn how EY has embraced neurodiversity, creating a more inclusive and innovative workplace. Experts will share insights on the joint mission to understanding strengths, promote inclusive hiring, and supportive environments, discovering strategies to recognize and value all talents.</p>
Driving Usability & Accessibility: Accenture’s ServiceNow Success Story
SES3480
How can organizations scale accessibility and usability across their workplaces? Accenture tackled this challenge using ServiceNow’s Workplace Delivery app with MobilityMojo, driving greater accessibility conformance and improving employee experiences. In this session, we’ll explore how this solution enhances workplace usability, streamlines accessibility efforts, and delivers real business impact. Join us to learn best practices and see how technology can create more inclusive environments.