ServiceNow News
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Getting Started with Contact Center
Welcome to the ServiceNow Contact Center documentation. This guide introduces key concepts and capabilities to help you understand, implement, and optimize you...
Getting Started with Contact Center
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2 months
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ServiceNow Discovery Behaviors: Optimizing Protocol Scanning!!
You spend your days building stories, fixing issues, and shipping features in ServiceNow. But is the Certified Technical Architect journey actually worth your time?
In this article, you will see ...
Is ServiceNow CTA Worth It? A Complete Breakdown of the Certified Technical Architect Journey
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2 months
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How often do you hear people saying “ServiceNow is too slow”?
Pawan shares some quick wins to make them happy, and a list of topics to explore and avoid such complaints in the future.
Key takeaw...
nullEDGE - Performance tuning with Pawan Kumar Singh » Rubén Ferrero
ServiceNow Archives » Rubén Ferrero
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2 months
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Financial decisions shape the future of any business. When these decisions are informed by a blend of insights from different disciplines, they become stronger, more cost-effective, and less risky....
Aligning Disciplinary Insights for Enhanced Financial Decision Making and Risk Reduction
REDE Consulting
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2 months
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The biggest breakthrough in the CTA wasn’t a tool, a module, or a single concept.
It was the moment when patterns started repeating, and suddenly every scenario made sense:
CMDB issues were real...
How I Passed the ServiceNow CTA (Certified Technical Architect) Exams
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2 months
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There are a few tools I can’t help but recommend like a crazy person.
[Xplore](https://xploretoolkit.com/) is in that list, right next to [Todoist](http://todoist.com/) and [Raycast](http://rayca...
nullEDGE - Showcasing Xplore with James Neale » Rubén Ferrero
ServiceNow Archives » Rubén Ferrero
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2 months
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If you already hold ServiceNow certifications — like ITSM, CSM or other 7 certs — here’s an important update you should know about. Previously, the ServiceNow announced that passing the CIS Data Fo...
Big News: CIS – Data Foundations Exam Is Now Free – Here’s Everything You Need to Know
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2 months
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In complex IT environments, managing risk, compliance, and costs separately creates blind spots that can lead to inefficiencies and vulnerabilities. Organizations often struggle to get a clear pict...
Unified IT Risk Management How FinOps SecOps and ITAM Integration Benefits Your Organization
REDE Consulting
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2 months
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Please click the [2026 BEXC link](https://www.servicenow.com/community/employee-center-blog/announcing-the-2026-best-employee-experience-contest/ba-p/3426531) for more details.
 on Wednesday, December 10, 2025, at St. Jude Children’s Research Hos...
REMINDER: Register Today for the Memphis SNUG
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3 months
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Kicking off my [nullEDGE advent calendar adventure](https://rubenferrero.com/servicenow/nulledge-2025/) with the opening remarks (1/37) and it is already clear that this is the type of content I wa...
nullEDGE - Opening remarks » Rubén Ferrero
ServiceNow Archives » Rubén Ferrero
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3 months
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