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Introduction : I've been a Service Now user in the past with the University of Oklahoma Health Sciences Center IT department. Incident and Change Management was a daily function, but I felt the ne...

University Hospitals Authority & Trust NEW Service Now Instance

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Recently I was in the "My Virtual Assets" dashboard and I tried to add the "Type" field to the list of virtual assets I managed. As soon as I did this I could no longer see my list of virtual asset...

Issue adding a reference field to a list - when the reference field points to no table

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All new Upgrading resource page

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This user guide is based on the Wiki Book "ServiceNow Basics" I have reformatted and removed most references to Dublin release and the old UI (UI11). This is a great learning guide for users starti...

ServiceNow Basics - User Guide

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WMI, PowerShell and Windows Firewalls

WMI, PowerShell and Windows Firewalls

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We have a requirement to upload a number of documents which are sitting on our SharePoint site into the Managed Documents area of Servicenow. i have been looking around and found a few links which...

Bulk upload to Managed Documents

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Best practices for creating UI actions

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Get active with inactivity monitors

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Best practices for general planning and setup of your instance

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In this installment of the Model Management series, I cover some of the default fields included in the Model record and how they are used or can be used in your environment. If you have not read pr...

Field Day: Model Management Part 7

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If you are looking for ways to improve your list designs, check out our new [Best practices — List design](https://hi.service-now.com/kb%5Fview.do?sysparm%5Farticle=KB0546789) article. It offers st...

Best practices for list designs

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If you are just getting started with ServiceNow, this video is ideal for you! It provides tips for setting up your instance that will allow you to get started quickly and avoid problems down the ro...

General Planning Best Practices

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![image](https://community.servicenow.com/community/image/serverpage/image-id/157251i67A392FC7F8B14FE/image-size/large?v=v2&px=999) The Knowledge Base is kept current with frequent edits and addit...

Knowledge Base Weekly Digest: December 30, 2014

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SN Eureka Icons

SN Eureka Icons

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_"There is no harm in repeating a good thing."_ \-Plato My blog post last week about [viewing your visual task boards](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=684e...

Changing the appearance of your visual task boards

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It's come to my attention that not everyone is best friends with Excel. This generally isn't an issue, as when we export data from a table or report, it renders as it should. There is an exception ...

Rendering HTML in Exported Lists

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I had been tasked with creating a test script for inbound email actions. Which isn't normally an issue but we do not allow access to create incidents through the email system except in specific ca...

Inbound Email Action Testing

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In this video, Chuck Tomasi introduces best practices for developing User Interface (UI) actions, which simplify processes and guide user activity on lists and forms. These best practices include:...

ServiceNow UI Actions Best Practices

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Essential Practices for ServiceNow Integrations

Essential Practices for ServiceNow Integrations

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In [Understanding my SLAs Part I](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=1bdd6ae9dbd0dbc01dcaf3231f961947), we discussed where you can find the missing time in an S...

Understanding my SLAs Part III — Pause Times

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Imagine, you just got off the phone with your manager, telling you that all your SLAs that ran over the weekend have breached, and you have some explaining to do. I would think this would have you ...

Understanding my SLAs Part II - The Difference between Actual and Business elapsed times

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Top Ten Solutions - December 22, 2014

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No, it's not your imagination that your hyperlinks went from blue and underlined when you created the text link to a disappointing nothing. Sure, the link's still there, but the color does not show...

Format hyperlinks in text fields

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SNUG Meeting Topics

SNUG Meeting Topics

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An updated user interface for HI

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