ServiceNow Basics - User Guide
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Jan 08, 2015
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This user guide is based on the Wiki Book "ServiceNow Basics" I have reformatted and removed most references to Dublin release and the old UI (UI11). This is a great learning guide for users starting out in Eureka (UI14).
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https://www.servicenow.com/community/developer-articles/servicenow-basics-user-guide/ta-p/2329841