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Disclaimer: _This is not MY tip. It was provided to me a while back by the Performance Analytics development team._ I am occasionally asked about using condition logic in a formula indicator, so h...

Conditional (if/then) logic in a formula indicator

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Hello, We are in the process of using the GRC Tool for the IT Audit within our Company. Unlike the structure of the service now table with Authority Documents > Citations > Policy > Policy Statem...

Data Hierarchy in GRC

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Author: Tony Pantaleo, Senior Product Customer Success Manager at ServiceNow Traditionally the role of finance within IT performed three activities for the Organization. They kept the books and pr...

The Role of IT Finance as a Business Partner

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Partner Leaderboard - Frequently Asked Questions

Partner Leaderboard - Frequently Asked Questions

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ServiceNow Hackathon June 2017. ![image](https://community.servicenow.com/community/image/serverpage/image-id/160667i16E639F715A9C3B5/image-size/large?v=v2&px=999) Let's get one thing straight. H...

Time To Inspire, Learn & Hit The Innovation Button

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Great UX Trick: HTML Placeholders

Great UX Trick: HTML Placeholders

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![image](https://community.servicenow.com/community/image/serverpage/image-id/155211i283814DBC9717555/image-size/large?v=v2&px=999) As a software platform, ServiceNow has a great and modern GUI th...

Great UX Trick: HTML Placeholders

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Accessing Field Information From GlideRecord

Accessing Field Information From GlideRecord

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In my last two posts we've reviewed [Coding Best Practices](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=e25ce6a1dbd0dbc01dcaf3231f9619dc) as well as [Client Script Best ...

Server Script Best Practices

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With ServiceNow, you will find yourself working with plenty of data - from users and assets, to incidents and tasks. In many cases, you will encounter situations where you need to conduct a bulk/ma...

Conducting bulk/mass updates to records

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ServiceNow is excited to host Gene Kim — award winning CTO and founder of Tripwire, author of The Phoenix Project, and researcher focused on IT operations, information security, and DevOps — for an...

Don't miss Gene Kim - author of The Phoenix Project - in Foxboro on June 27th

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We kijken terug op een geslaagd K17 On Tour, 16 mei jongstleden. Dit event was bedoeld om een stukje Knowledge17 naar Nederland te brengen. De sfeer, het samenkomen en natuurlijk de informatieve as...

K17 On Tour - 16 Mei 2017

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"Better Together" Helps Slay the Tyranny of Unplanned Work

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"Thanksgiving Dinner"![image](https://community.servicenow.com/community/image/serverpage/image-id/175767i19B249DB17916CC6/image-size/large?v=v2&px=999) "A 2 Day Trip" "Your Fantasy Football Draf...

Opportunity is what happens when we are busy preparing data

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LDAPS via MID Server

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ServiceNow Problem Management Quickfuze Application Demo Video

ServiceNow Problem Management Quickfuze Application Demo

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ServiceNow CMDB Quickfuze Application Demo Video

ServiceNow CMDB Quickfuze Application Demo

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ServiceNow Change Management Quickfuze Application Demo Video

ServiceNow Change Management Quickfuze Application Demo

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The Knowledge Conference is the one time a year where you get to meet and greet with all of the big wigs of ServiceNow. We get to see Pat Casey in the thralls of CreatorCon bliss. Executives like F...

We love our customers! - a BIG thank you from ServiceNow Support

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![image](https://community.servicenow.com/community/image/serverpage/image-id/160695i9BF777FD660295D5/image-size/large?v=v2&px=999) The Knowledge Base is kept current with frequent edits and addit...

Knowledge Base Digest: June 13, 2017

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I wanted to share a few ways that you can modify the out-of-box (OOB) the Service Catalog category list (Widget name: SC Categories, ID: _this widget has no ID defined OOB_). This widget typically ...

Customizing the SC Categories Widget in Service Portal [Istanbul]

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ECC Failure Retry - Async REST Web Service Example

ECC Failure Retry - Async REST Web Service Example

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![image](https://community.servicenow.com/community/image/serverpage/image-id/160693iC211AA20196E794F/image-size/large?v=v2&px=999) Self-proclaimed futurist (and Googler) Ray Kurzweil says we're r...

Human? In IT? Here's how to be relevant in 2020.

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To streamline business processes, organizations are looking at ways to automate and improve upon as many manual processes as possible. For example, the annual company picnic is coming up, and mana...

Choosing the correct field type when building a form

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ITSM Value Realization Webinar Series Change Management: CAB Workbench (Live Q/A session) Monday June 26, 2017 - 11am GMT A live webinar about CAB Workbench was held and recorded on April 26, 20...

ITSM Guides: Change Management: CAB Workbench (Live Q/A session)

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