The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

General

Find solutions to general ServiceNow related problems.

Automated Test Framework

Create and run automated tests on your ServiceNow instance. When you upgrade or modify an instance, run these tests to confirm that the instance still works as designed.

• Condition builder does not support multi-line strings (KB0622668)

Chat

Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.

Edge Encryption

Edge Encryption allows you to control and possess all encryption keys for encrypted data.

Email

Configure, diagnose and resolve issues with email and notifications.

Event Management

Combine multiple sources from monitoring tools into a single event management console to integrate with other ServiceNow features.

Knowledge Management

Help important information flow between the IT departments and the company or organization using knowledge management.

Performance

Monitor, troubleshoot and manage the speed and accessibility of your instance with platform performance.

Performance Analytics

Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.

Platform

Manage fields, function and tasks within the ServiceNow platform.

Reporting

Manage and customize the visibility, types, generation, and output types with reporting.

Upgrades

New releases and upgrades allow for ServiceNow customers to get the most out of the latest products.

• Geneva End-Of-Life Upgrades (KB0622895)

User Interface

Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.

Vulnerability Response

The Vulnerability Response application aids you in tracking, prioritizing, and resolving these vulnerabilities.