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Hi everyone,Another piece of new documentation is ready for you. It's another API, this time the GlideMenu javascript class that you can use to customize Context Menus and Context Menu Items:http:/...

New Documentation: GlideMenu API

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Hi all,We've put out a quick new doc about defining locations, including info about the location hierarchy:http://wiki.service-now.com/index.php?title=Defining\_LocationsIf you have any information...

New Documentation: Defining Locations

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Welcome Service-now Community,I would like to start by welcoming all new and current Service-now.com users. This blog is going to follow the learning/training of the Service-now.com platform specif...

Are you new to Service-now.com? Then this Blog is for you!

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Facebook - New community page for the UK User Group.For those of you who might be regular users of facebook, I though it worthwhile to have a page for the UK user group. It's another medium to shar...

New Facebook community page.

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Hello Fellow Ohio LUGers,Before everyone gets too caught up in March Madness, wanted to drop off the slide decks from the March 3rd event at the OCLC. I'll be putting up a more encompassing recap a...

March 3rd OLUG - Slide Decks

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Welcome and thanks for joining this group!I'm creating this blog for members to introduce themselves, your background, what you may be looking for out of this group or anything you'd like to post.L...

Welcome!

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I recently joined Boston University to implement Service-Now. I had come from a large and fast growing retail environment where over almost 3 years I implemented Service-Now. Every day I am amazed ...

NEW: Special Interest Group and Discussion Forum for the Higher Education Industry

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Hi everyone,At the New York Local User Group, a discussion among a number of users cropped up about whether you can use Project Management to manage other Planned Tasks, particularly Release.We put...

New Documentation: Managing Planned Tasks in Project

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Hi everyone,Ian Broz put together a nifty little book grouping together all of our wiki articles about our support process. You can get it here:http://wiki.service-now.com/index.php?title=Book:Supp...

New Book: Support Process

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We are fast approaching the deadline for this opportunity. Please take a a couple of minutes to nominate Service-now.com for the Service Desk Institute Supplier of the Year. The [nomination form ca...

Help us donate to a deserving charity

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Knowledge Management and Knowledge-Centered Support have become seriously hot topics these days. And why not? "Knowledge is power" and robust knowledge management can take ITSM to new levels of suc...

NEW: Special Interest Group and Discussion Forum for Knowledge Management

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Anyone doing CTI integration with Avaya?

Anyone doing CTI integration with Avaya?

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As you may have seen, our own 'MB' laid out a great blog post today on adding custom filters to a reference field lookup. We have more than a few great bloggers here at Service-now publishing usefu...

NEW: Ratings Feature for Blogs and Posts

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I recently came across a situation where I wanted to open a reference field lookup with some custom filter. The built in drop down filter is nice, but takes a little time to filter what you want. I...

How to Add Custom Filters to a Reference Field Lookup

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Let the rest of the Community know who you are and what you do. I've enabled the signature function for everyone's profile. Fun and easy.My Account > Edit > Comment Settings Cheers,

Signatures Enabled for Posts and Blogs

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You can request this update through our service portal: https://hi.service-now.com/Doc for the release is here: http://wiki.service-now.com/index.php?title=June\_2011\_Preview\_1\_Release\_Notes C...

June 2011 Preview 1 Now Available

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For those of you keeping score, Service-now keeps to a schedule of three major product upgrades a year with monthly interim releases. In the past, our Spring, Fall, and Winter releases were followe...

NEW: Release and Upgrade Cycle

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We're lucky enough to gain the participation of a number of Service-now employees as moderators for our forums. Right now, it's mostly on a volunteer basis (they all have day jobs, of course), but ...

New Moderator Badge and Function for these Forums

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We are looking for customers and Service-now Partners to host or sponsor future user group events.The group is looking to hold at least 4 events per year, for either half or full day sessions.It wi...

Host a future User Group Session.

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![](report_list_order.png)Often when you're writing or modifying some JavaScript on the server, you'd like to know what's _really_ inside a variable or object. _Especially_ an object! You can write...

What IS That Thing?

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Käyttäjäkerho tulee toimimaan verkostona IT toimintojen tehostamisen edistämisessä niiden yrityksien kesken joilla SNC on tai tulee olemaan ohjaava työkalu. Toivotan kaikki aktiiviset mukaan yhteis...

Käyttäjäkerhon sivusto avattu

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Hi all,We've been hearing feedback about the Release Management v2 documentation, and we've put together two new documents that address some of that feedback.The first is a guide for moving from Re...

Updated Documentation: Release v2

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Weekdays-only Scheduled Job

Weekdays-only Scheduled Job

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Turnstyle Looper Workflow Activity

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I posted these in reply to another message but seems like a good idea to post widely. For those of you who may have missed our W11 Release webinars, here are the videos. http://www.service-now.com/...

Winter11 Release Webinar Videos

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