I recently joined Boston University to implement Service-Now. I had come from a large and fast growing retail environment where over almost 3 years I implemented Service-Now. Every day I am amazed at the differences in the industries and this of course reflects on the differences necessary for a Service-Now implementation within the higher education industry.I am creating this group for others to collaborate and share ideas around some of the uniqueness of this environment:•Dealing with multiple campuses and/or multiple schools within a campus.•Defining SLA's and a priority matrix for the higher education principles and strategies.•Dealing with student employees.•503 compliance.•FERPA compliance.•Dealing with user data; student data retention and users not in the directory.•Service Catalog.•Change Management scope and goverenance.•Usability excellence for students, faculty and staff.I am excited to introduce this group for focused collaboration for the higher education industry.Join the Higher Education SIG on the Groups page.http://community.service-now.com/ogJoin the Higher Education discussion on our forums page.http://community.service-now.com/forumsRegards,Matt GaideService Management Application AdministratorInformation Services & TechnologyBoston Universitygaidem@bu.edu

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