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Tonight the Winter 11 upgrade will be released. It's our biggest and best yet with a huge amount of new functionality and some features we think are going to change IT.Here is a link to the release...

Winter11 Documentation Now Available!

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Winter11 Webinar Q&A, Part 2: Social IT

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We had great attendance for our Winter11 Customer Webinar. With so many people participating there was an overflow of conversation. Rather than dump all of it in one post, I'm breaking into section...

Winter11 Webinar Q&A, Part 1: General Questions

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Our Winter11 release is almost here. With this release Service-now.com brings customers into the age of IT 3.0 through the introduction of social IT functionality, multiple configuration management...

Winter11 Release Overview!

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Normalizing Some Real Data...

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Checking for Modified or Changed Fields in Script

Checking for Modified or Changed Fields in Script

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All,Based on a number of calls this morning, we're going to cancel tomorrow's Ohio User Group meeting scheduled at OCLC in Dublin due to the weather. The snow is one thing, but the greater concern ...

Jan 21st Ohio User Group Meeting -- Cancelled

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We're keeping a close eye on the weather for Friday's event. So far, the Columbus forecast looks promising after tomorrow afternoon and please assume we are ON unless posted otherwise. Many of us a...

Weather update - OLUG Jan 21st Meeting

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The new Winter Release is about to be rolled out. It's time for our next North Texas User Group Meeting. I am looking for a volunteer to host this meeting at your site. If you are interested please...

Next North Texas User Group Meeting

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Getting Started with Field Normalization...

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![](prb_template.png)Well, nearly everyone does — it's a universal affliction, like the flu, dentists, and the occasional retribution of the [ninth tlatoani](http://en.wikipedia.org/wiki/Moctezuma%...

Do You Suffer from Abnormal Data?

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Playing with the Service Now Demo

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Hi everyone,We are happy to announce that documentation for the Fall 2010 Stable 3 Release is now available at:http://wiki.service-now.com/index.php?title=Fall\_2010\_Stable\_3\_Release\_NotesDownl...

New Documentation: Fall 2010 Stable 3 Release

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Agenda for OLUG Meeting on Jan 21st. Register!

Agenda for OLUG Meeting on Jan 21st. Register!

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The NetworkComputing Award nominations are now open. This year the awards include a category for "Service Management Product of the Year." Finalists are determined by the number of nominations a co...

Please nominate Service-now.com

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Hi all,The Fall 2010 Stable 2 release included a Change Collision Detector Plugin. To extend that documentation, we've added an API document for the three Script Includes provided with the plugin. ...

Updated Documentation: Change Collision API

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![](limit.png)One of my colleagues (Aleck Lin) brought an interesting phenomenon to my attention on Friday: sometimes JavaScript instance variables behave exactly like class variables. What's up wi...

Some Unexpected Behavior...

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Hi everybody,A lot of great improvements just went live on the wiki for our Integrations documentation.First off, we've made a lot of improvements (including adding new pages) to our LDAP documenta...

Updated Documentation: Integrations and LDAP

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Exporting Graphical Workflows in One Step

Exporting Graphical Workflows in One Step

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Hi all,One of our developers, John Roberts, is helping the documentation team out by helping us document some of the APIs that are missing. Today's installment are two new Utility classes.Here's a ...

New Documentation: New APIs (CIUtils and ArrayUtil)

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You're invited to join Service-now.com and Redmonk for "Real Clouds Aren't Fluffy" webinar, December 15th at Noon EST. One lucky participant will win a ride in a jet fighter. (How cool would that b...

"Real Clouds Aren't Fluffy" webinar

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Are YOU a Service-now Jedi?

Are YOU a Service-now Jedi?

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Register now to reserve your seat for Knowledge11 the Service-now.com user conference, held in San Diego, May 15 — 19, 2011\. The discounted conference rate of $1295 is available through December 3...

Knowledge11 User Conference Registration is Now Live

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Hi all,We've made some slight tweaks to the Skills Management doc:http://wiki.service-now.com/index.php?title=Skills\_Management\_PluginBasically, Skills Management was originally created for use w...

Updated Documentation: Skills Management

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Hello all,Have you been wondering where the Fall 2010 Stable 2 documentation is? Well, it's here!http://wiki.service-now.com/index.php?title=Fall\_2010\_Stable\_2\_Release\_NotesIf you want the PDF...

New Documentation: Fall 2010 Stable 2

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