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So, you are a new ServiceNow customer (congratulations!) and you are getting ready for the kickoff meeting with our Professional Services team (or a partner). A lot of items have been outlined with...

So you're at the kickoff meeting. Do you have a training plan in place?

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Live Feed is a concept that has been in ServiceNow for a little while. It supports a Company Feed which is visible to all users in the system as well as Live Feed groups which can be private or pub...

Streaming your ITSM activity

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As I mentioned in a previous post, our team picked up a [national award](http://www.cedma.org/resources/Docuworks/file%5Fdisplay.cfm?id=2315) within the training industry at the annual CEdMA confer...

ServiceNow Education Services Team accepts another award

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I am not sure this is the right place to post this, but I took this class (not for a grade) just to listen to the lectures and there was a lot of good concepts that have helped me in using the SNC ...

FYI - UC Berkley has Software Engineering for SaaS starting today

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This post would talk about 1\. Using the popOpenStandard method2.Using the window.opener3.Accessing the Price(just reading) it from any client script. [The PopupOpenStandard method & window.opener...

The PopupOpenStandard method & window.opener

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/\ \ @Description - This script speeds up the information gathering process \ about an existing task\_sla. It outputs information about the \ contract\_sla (SLA Definition), task (Incident, Prob...

Troubleshooting SLAs

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50TweetsOfBerlin

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There is a magical and powerful feature that is largely undescribed in the ServiceNow platform. The mysterious "JavascriptProbe" and its companion, the "MID Server Script Include" feature is the ga...

The JavascriptProbe & MID Server Script Includes

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I have not used IE as my web browser for years now, but I still use it every work day. I prefer to use Chrome, but there is one feature in IE that I find indispensable - script debugging. Because m...

Internet Explorer Really Can Be Your Friend

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Subscribe on iTunes:http://itunes.apple.com/us/podcast/snappcast/id538839587Matt gives an overview and builds a system wizard - perfect for presenting several content types, from orderable items, t...

Snappcast - Episode 14 Mr. Wizard

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La pratique rend parfait … le coaching rend parfait plus viteNous travaillons dans une industrie obsédée par les métriques et la performance. Étrange donc que nous n'ayons pas actuellement un proce...

Améliorer la performance de vos équipes avec les « Coaching Loops » (disponible dans la release Berlin)

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It may not happen very often, but now and then you can get yourself into trouble if you are not careful with the Catalog Client Scripts form.If you want to reuse code that you have created for a ca...

How to avoid running a Catalog Client Script on both a Catalog Item and Variable Set

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Snappcast - Episode 13 - Game Actions

Snappcast - Episode 13 - Game Actions

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Get list of the File Names on FTP server

Get list of the File Names on FTP server

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Waiting Chat Queue Entries Notification

Waiting Chat Queue Entries Notification

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Waiting Chat Queue Entries Notification

Waiting Chat Queue Entries Notification

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This is the second post in the series, In this post we will look on how we can add the cart\_item to the drafts module, when the user clicks on " Draft" button on the Catalog Item page.As said in t...

Drafts — Part 2 : Add Cart_items to Draft Module

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How to Run an SLA based on a Task Due date

How to Run an SLA based on a Task Due date

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Last blog post I asked the question ["Who is sponsoring your ITSM enhancement project?"](http://community.service-now.com/blog/simonmorris/who-sponsoring-your-itsm-enhancement-project)I posted a pr...

The Goldilocks Product Owner

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Bomgar - Garantir l'assistance pour les services financiers

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Bomgar - Garantir l'assistance pour les services financiers

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ServiceNow Education Services Team Introduces Process User Training Program

ServiceNow Education Services Team Introduces Process User Training Program

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Last month, I was in attendance at a [CEdMA](http://cedma.org) conference to be a panelist on the topic of blending learning solutions. A big surprise was that our [Education Services team at Servi...

Award Winning ServiceNow Education Services Team

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Hello,In this series of posts, I would be blogging on what was done, to introduce a draft module for Service Catalog.Incident, Problem and Change all three of these have 'Draft' as a state.But why ...

Draft- Service Catalog - Part 1

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After reading a recent post, I realized how easy it would be to track impersonations.Create a custom table: u\_impersonationAdd the following fields: u\_impersonator (String), u\_impersonated (Stri...

Track impersonations with just a new table and two Script Actions

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