Draft- Service Catalog - Part 1
Hello,In this series of posts, I would be blogging on what was done, to introduce a draft module for Service Catalog.Incident, Problem and Change all three of these have 'Draft' as a state.But why don't we have draft for Service Catalog?I never noticed this until my Senior Process Consultant, Prashanth A Prabhakara asked me this question. I started to think and with the help of my Manager Loyola Ignatius, I was able to nail the requirement.When I started I thought I should be modifying a lot of OOB Macros.But I am happy that I completed this with modifying minimal amount of OOB components(keeping in mind the Upgrades).Technically I would first explain what we would be doing, and in the coming posts I would present more code and explanation.A button called Draft would be created next to "OrderNow" which when clicked will add the current form in as-is state as an item to a module called "My Drafts"....
https://www.servicenow.com/community/in-other-news/draft-service-catalog-part-1/ba-p/2279036