ServiceNow News
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One of the things that’s always tough is to quantify the value added by an analysis tool. When used correctly, tools like ServiceNow’s Performance Analytics can result in savings of anywhere from t...
Quantifying the Value of Performance Analytics -- Request Fulfillment
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[](https://community.servicenow.com/now-platform/latest-release.html)
Last chance to register! Vulnerability response Executive Roundtable in Richmond on 9/13!
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Hello Everybody,
I wanted to share a useful add-on that helps you to route all your SAP-related incidents to the relevant Assignment Group. This can reduce ticket resolution time and better optimi...
Automatic Assignment Group determination based on SAP transaction or module
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Unfortunately unforeseen we had a cancellation and I need someone to fill in for a 45 minute spot.
1:15 – 2:00 GE will not be able to present during this user group.
If you have something to fil...
USER GROUP - I need a presenter to fill in for a cancellation. 1:15 – 2:00
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ServiceNow & Salesforce: A Best-in-Class “Customer Experience Enablement Engine”
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How to install Mid Server / Como instalar o MID Server?
The MID Server (Management,Instrumentation, and Discovery) enables _communication_ between a ServiceNow instance and the customer network, i...
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How to install Mid Server on Windows/ Como instalar o MID Server em Windows?
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[](https://community.servicenow.com/now-platform/latest-release.html)
What user-to-user breakout sessions would you like to see at the upcoming SNUG on 9/26?
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Have you ever called a customer service number to get an answer to a question or make a request, only to be bounced from one agent to another like the ball in a pinball machine? It's just as bad on...
The Virtual Agent chatbot solution will change the way you handle requests in London
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NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE.
DIFFICULTY LEVEL: ADVANCED
Assumes having taken the class [SSNF](https://nowlearning.s...
Scripted String Matching Techniques - Part 4 (Smith-Waterman)
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