ServiceNow News
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Client side scripts are used extensively in ServiceNow. Whether from client script, UI scripts, UI policies, or back-end JS file includes (and a few other places but you get the point!).
It’s all ...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2014/01/
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Having upgraded to Eureka, we’ve had a lot of comments from customers regarding the new field coloring which ServiceNow has introduced.
If you haven’t seen it, here’s a couple of screenshots below...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2014/10/
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Before query business rules are great! I absolutely love them and use them all the time.
Sometimes though, I do find myself getting into a bit of a twist with the logic in the code.
Before I show...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2015/07/
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I’ve been working on integrations recently, in particular SOAP and utilising the out of the box direct web services as much as possible.
One of the things that I couldn’t figure out when querying ...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2016/07/
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Sometimes you can run a piece of code, click an action, just generally do something a bit heavier than you expected and the transaction hangs and takes a long time to complete.
If you are in a win...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2018/04/
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https://web.archive.org/web/20181121122742/https://sn-instance.com/incident.do
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\[UPDATE\] – Released a new version of the node switcher
Completely new UI
Automatically recognises ServiceNow instances behind custom URLs (eg, recognises developer.servicenow.com as https://dev...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/author/libyahmed/
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We had an issue recently with some interfaces after client’s Istanbul upgrade. Initially we thought someone may have updated a password on one of the data sources. We had to then do some simple cod...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2017/08/
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Within ServiceNow, anyone can go to any table by manipulating the URL or via the navigation menu.
I.E, if you want to go to the incident table, even if you haven’t access to the incident module, y...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2017/09/
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Setting a SOAP timeout can be done by using the out of the box property ‘glide.soap.request\_processing\_timeout’. By default, this is set to 60 seconds.
Now ideally, anything that takes longer th...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2016/08/
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Adding a form message to the top of the form is easy enough by using the g\_form.addErrorMessage or g\_form.addInfoMessage functions. Then getting rid of them is again, another simple call of g\_fo...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2016/09/
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Forms are everywhere in ServiceNow. Every record you view is a form and every form can have multiple views.
It’s so easy to edit a form, just right click on the header and go to ‘Configure > Form ...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2016/10/
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If you’ve ever had performance issues within ServiceNow, chances are you’ve gone to look at the performance dashboards to see if anything looks “funny” there. If not, you then check the stats.do pa...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2017/10/
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When using a reference field, you can hover over the reference icon to view the referenced record as a popover. A few people already know, if you don’t want the popup to disappear as soon as you mo...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2015/08/
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In some situations, you want the list filter to be expanded automatically to make it easily identifiable for users to use. To do this you just need to pass in one additional argument: [Continue rea...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2014/05/
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There’s a new feature I’ve just learnt about in Kingston.
Using the GOTO feature for searching (image below), the out of the box query that is run is a greater or equal to search.
(Spoiler: This article isn’t about how to get access to the hidden pages, just an explanation of them – sorry)
Let me start this one by saying that pretty much everything of what you see in Servic...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2016/11/
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\[UPDATE\] – Released a new version of the node switcher
Completely new UI
Automatically recognises ServiceNow instances behind custom URLs (eg, recognises developer.servicenow.com as https://dev...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2018/06/20/node-switcher-google-chrome-extension/
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Within ServiceNow, anyone can go to any table by manipulating the URL or via the navigation menu.
I.E, if you want to go to the incident table, even if you haven’t access to the incident module, y...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/tag/views/
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Update: apologies but I wrote this article while clearly very tired and it doesn’t read very well! But the general gist of the functionality is there so I won’t update it, but I’ll take better care...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2015/11/
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There are many scenarios when you want to dynamically populate a select box with the appropriate options. ServiceNow have even given us a shortcut method to populate the choice field in the GlideFo...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2013/08/
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To start off with, this site is in no way affiliated to ServiceNow. It’s a personal side hobby that I run to blog about things that I find pretty cool.
This blog isn’t about providing full solutio...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/about-the-blog/
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We’ve all been there before, there’s a random message being displayed, or some event triggered, or value being returned, but we have zero idea where it’s coming from.
You search relevant business ...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2016/12/
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