ServiceNow News
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One of the [best tutorial videos on Product Management](https://www.youtube.com/watch?v=502ILHjX9EE) describes the Product Owner (or Business Service Owner) as the custodian of a funnel of work.
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Find the most valuable thing to work on next with Demand Management
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The coding is done, the red bull supply has run out and now it i...
Hackathon in the Heat Part 2 - And the winner is.....
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Correcting read-only reference fields that should not be editable
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This video explains how to create a data collection job for Performance Analytics data in the ServiceNow platform.
_For best video quality, increase your player resolution to 1080p._
For more inf...
How to Create a Data Collection Job for Performance Analytics
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In this episode, you can find tips and tricks for using the powerful Discovery tool to identify, maintain, and get control of the configuration items in your Configuration Management Database (CMDB...
Episode 5: Discovery - Tips, Tricks, and Best Practices
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over 10 years
Since Fuji, administrators can now add indexes to their own instances as needed. Fellow support agent [Bill Tang](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=63329...
What index should it be? - OR - Slow Queries explained
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In this episode, [ben.yukich](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=67f2d6e1db1c1fc09c9ffb651f9619c3) provides tips and tricks for using the powerful Discove...
TechBytes Episode 5: Discovery - Tips, Tricks, and Best Practices
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Since we launched the Customer Self-Service (CSS) Portal in March, you've given us a lot of great insight into your user experience! Based on your feedback, we've added a new search feature, respon...
4 Feature Updates to the Customer Self-Service Portal
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Earlier this week I blogged about customers that I've spoken to this year and their desire to work towards adopting DevOps tools and ways of working.
In case you missed it read [Unicorns are cool,...
The first evolutionary steps to continuous flow - visualize existing work
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An inbound email action script has access to various pieces of an inbound email through script variables. The script variables email.from and email.origemail can be different.
email.from
email.fr...
The difference between Inbound Email Action variables email.from & email.origemail
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