ServiceNow News
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Are you interested in joining a ServiceNow User Group (SNUG) in your area or becoming a group leader? Come visit us in South 1, Bayside C at Mandalay Bay hotel to learn more!
EngageNow is open any...
Visit the SNUG info booth at Knowledge16 in EngageNow!
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NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE.
DIFFICULTY LEVEL: ADVANCED
Assumes good intermediate to advanced level knowledge and/o...
ServiceNow Admin 101: Creating a Service Catalog Variable Report
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Knowledge v2 (Eureka and earlier) had a feature called [Navigation Add-ons](http://wiki.servicenow.com/index.php?title=Legacy:Setting%5FUp%5FKnowledge%5FManagementNavigation%5FAdd-ons&gsc.tab=0). I...
Consolidating External Sources into Knowledge v3 search
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almost 10 years
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Recently I was surprised and saddened to see a thread asking how to validate someone's certification. Its sad because the cert is such a poor litmus test of capability. Here I present questions to ...
Looking for a Knowledge16 presentation about Knowledge Management?
Are you interested in learning more about KCS and how to use it to drive your organization's Service Revolution?
Please join me...
Knowledge 16 Session: Go Beyond the Hype and Deliver Value with KCS
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NOTE: ON APRIL 1, 2016 ACCENTURE COMPLETED THE ACQUISITION PROCESS OF CLOUDSHERPAS. AT THAT TIME THE CLOUDSHERPAS BLOG SITES WERE DOWNED FOREVER.
THIS IS THE RE-PUBLICATION OF MY ARTICLE FROM Sept...
ServiceNow Scripting 101: Calling a Sub-Workflow, Part II
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This is one of the little things that I learned about when I went to the ServiceNow scripting course. And if I hadn't gone the course, I can promise you I would never have known about it.
Here is ...
Syntax editor macros... a tiny thing that makes the developer life a lot easier
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A ServiceNow [group ](http://http//wiki.servicenow.com/index.php?title=Creating%5FGroups)is a container for users that have similar purposes or functions. Creating and managing groups in ServiceNow...
6 Tips for Understanding and Managing ServiceNow Groups
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[](https://community.servicenow.com/now-platform/latest-release.html)
Fellow Wisconsinites: Attending K16? Stop by the V-Soft booth to learn more about our practice.
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Hello everyone. My name is Justin Bauguess and I will be speaking about automated testing for developers on Thursday, May 19th at 1:30 pm in Mandalay Bay E. The session id is 19CB01.
I've posted n...
Knowledge16 Session: Pragmatically Conquering Your Instance with Automated Testing
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Sometimes you want different templates on the email client depending on what data there is on the fields.
So in this example I'm going for the following requirements:
Should be used on incident ...
Different email client templates based on field values
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