Looking for a Knowledge16 presentation about Knowledge Management?

Are you interested in learning more about KCS and how to use it to drive your organization's Service Revolution?

Please join me:

Session ID: 18BB03
Session Title: Go Beyond the Hype and Deliver Value with Knowledge Centered Support (KCS)
Room: South Seas F
Date and Time: 5/18/16, 11:10 - 12:00

I will explain KCS concepts and the road map we have followed at NetApp to implement KCS into our KM processes.

I will show how NetApp applies KCS practices to encourage a collaborative culture, increase use of customer self-service, and build organizational learning into the issue resolution process.

Looking forward to seeing you next week!

Jennifer Dell-Ernstrom

IT Knowledge Manager, NetApp

Certified KCS Practices v5