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The attached document captures the primary use cases and business process based upon the Istanbul release. The document covers the following: Overview Principles and Concepts Supporting Process...

CSM Business Process Guide - Istanbul

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Hi everyone!

Hi everyone!

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"How are we doing?" or "How can I perform better" are common questions company leadership asks their IT professionals. Do the IT professionals in your organization have the right metrics to have a ...

New KPIs and cross platform functionality of Benchmarks in Jakarta

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With the Jakarta release, we have made [accessibility updates](https://docs.servicenow.com/bundle/jakarta-release-notes/page/release-notes/servicenow-platform/accessibility-rn.html) throughout the ...

Accessibility updates in UI in the Jakarta release

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I know that we're all excited to start using the Automated Test Framework, but there is still a place for unit testing in ServiceNow development. Specifically, verifying the correctness of function...

Unit Testing using mocks

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Custom Layout for sp-model/spModel ( Istanbul )

Custom Layout for sp-model/spModel ( Istanbul )

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Implementation partners play a key role in ensuring ServiceNow customer success. One such partner, RegoConsulting, helped Tiffany & Co. get the most value out of ServiceNow's Project Portfolio Mana...

The Power of Partners: Tiffany & Co. Leverage RegoConsulting for PPM Success

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The ServiceNow product documentation site, [docs.servicenow.com](https://docs.servicenow.com/), is where you can go to learn everything about how the Now platform and its features work. Whether you...

What's new and what's fixed on docs.servicenow.com

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"Switch to List View" Tool

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Included in the [Developer Toolbox](https://www.servicenow.com/community/developer-blog/developer-toolbox/ba-p/2266044) Update Set available on Share (link to Share in the post). We are adding qui...

"Show Contents of g_scratchpad" Tool

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![image](https://community.servicenow.com/community/image/serverpage/image-id/160553iA0D6ED3B5F082B7E/image-size/large?v=v2&px=999) People have asked this question in the past where they wanted to...

Unlearn Series - Restrict Users On Email Client

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![image](https://community.servicenow.com/community/image/serverpage/image-id/155995iBE25BACEA2CAD770/image-size/large?v=v2&px=999) The Knowledge Base is kept current with frequent edits and addit...

Knowledge Base Digest: August 1, 2017

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There are situations when your ServiceNow instance is up and operational but your users still cannot log in because they don't see the login page asking for a username and password. This article co...

Accessing ServiceNow instance redirect users to session_timeout.do

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Before this integration, the entire New Hire onboarding process was carried out in Taleo. Post this integration, the IT tasks for the new hires will be taken out of Taleo and will be managed throug...

Integration between Taleo & ServiceNow (High-Level Overview)

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Application for troubleshooting Context Driven Menu to refer into discussion -> [Dynamic Dropdown Menu](https://community.servicenow.com/community?id=community%5Fquestion&sys%5Fid=3c0b8baddb5cdbc01...

Application for troubleshooting Context Driven Menu

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Job Description This is a Service Delivery Engineer position within a strong, technical and high profile team. You are willing to take on the responsibility for managing service level agreements ...

Great opportunity to work with ServiceNow foundation team - Service Delivery Engineer in San Diego

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How to change Dependency Map Icons

How to change Dependency Map Icons

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This is a old post I had on my earlier blog. I thought I might as well bring it up here to try to clear out how the cloning works. First let's just talk about how the cloning works in a light ver...

Request Clone... What do I get for my 10 cents?

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Next week I'm heading to Australia to lead a hackathon at the [Technology in Government](http://techingov.com.au/) conference in Canberra. I'm a fan of hackathons — which at ServiceNow we often ref...

Technology in Government conference: #HackNow event

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NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\...

ServiceNow 150 Article & Video Collection - Two Year Anniversary

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With DevOps and Agile Strategies taking up faster pace and organizations moving more towards Cloud based infrastructure there are equal amount of strategic changes happening in ITSM approach as wel...

How ITSM Analytics Will Help In Achieving Better Team Efficiency?

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Update for New York Release: A new field has been introduced into the cmdb\_ci table: Duplicate Of (duplicat\_of). This field is a reference to Configuration Items. On the insert of a CI with the I...

Duplicate Configuration Items in the ServiceNow CMDB

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Quick Reference Guide: Enterprise Onboarding and Transitions

Quick Reference Guide: Enterprise Onboarding and Transitions

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I sat down with and [IDC](https://www.idc.com/) analyst [Rob Young](https://www.linkedin.com/in/robert-young-19021113/) at for a discussion about the future of AI-driven automation in IT. We disc...

What does ITSM have in common with the TacoBot? Listen and learn.

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Implementing Frame Buster concept on Service Portal

Implementing Frame Buster concept on Service Portal

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