The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

General

Find solutions to general ServiceNow related problems.

Chat

Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.

Contextual Search

Configure fields on forms and record producers to automatically display knowledge search results based on the entered text.

Domain Support

Manage your separated domains with by activating Domain Support for your ServiceNow instance where you can view, enable, and configure the status of domain separation support.

Edge Encryption

Edge Encryption allows you to control and possess all encryption keys for encrypted data.

Email

Configure, diagnose and resolve issues with email and notifications.

Knowledge Management

Help important information flow between the IT departments and the company or organization using knowledge management.

Language and Translations

ServiceNow offers plugins that allow you to translate most of the instance into a particular language.

Lists

Display information from a data table and search sort and filter that information using lists.

Mobile

Access your ServiceNow instances and perform common tasks using the ServiceNow mobile browser.

Orchestration

Orchestration extends the workflow engine to manage processes and to automate things outside of a ServiceNow instance.

• During an upgrade, MID Server selection fails for Orchestration (KB0597894)

Performance

Monitor, troubleshoot and manage the speed and accessibility of your instance with platform performance.

• Records with 'null' sys_id can be created and imported (KB0597379)

Performance Analytics

Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.

Project Management

Create and manage projects of all sizes, from small projects with a few tasks to large portfolios of projects that contain complex tasks with various relationships and dependencies.

Reporting

Manage and customize the visibility, types, generation, and output types with reporting.

Service Catalog

Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.

Service Portal

Service Portal allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.

Tables and Dictionary

Access data dictionary, data modeling, and entity relationship information with Tables and Dictionary.

UI Policy/Client Script

Create and manage UI and client scripts with UI policy and client scripting.

User Interface

Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.