ServiceNow News
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Foster Agent collaboration and productivity with Microsoft 365 integrations
ServiceNow Community
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7 months
![Getting Started with AI Agents on ITSM Now Assist [APAC]](/failed/https://i3.ytimg.com/vi/zNaBjQ7e12I/maxresdefault.jpg)
Getting Started with AI Agents on ITSM Now Assist [APAC]
ServiceNow Community
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7 months
Use Now Assist for CSM to increase self-service, empower customers to resolve issues faster by surfacing trusted answers, generating helpful content, and automating routine tasks through generative...
Now Assist for CSM - Customer Self-Service
New article articles in ServiceNow Community
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7 months
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Definition
Engagement Messenger brings Now Assist for CSM directly into your branded external-facing web apps, portals, and mobile experiences. It allows customers to interact with generative fea...
Now Assist for CSM in Engagement Messenger
New article articles in ServiceNow Community
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7 months
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Definition
The Portal Case Form enhanced by Now Assist enables a smarter self-service experience when customers create a case through your Service Portal. As users enter their issue, the system s...
Now Assist for CSM in Portal Case Form
New article articles in ServiceNow Community
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7 months
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AI Search in Now Assist for CSM enhances the way customers and agents find relevant content across the platform. It provides semantic, intent-aware results that go beyond keyword match...
Now Assist for CSM in AI Search
New article articles in ServiceNow Community
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7 months
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Now Assist Virtual Agent for CSM transforms how customers interact with your support organization by enabling natural, multi-turn conversations that resolve issues faster—without requiring an agent...
Now Assist for CSM in Virtual Agent
New article articles in ServiceNow Community
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7 months
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<https://www.emprego.pt/jobs/show/30614153446707888542044281773?utm%5Fcampaign=whatjobs-BR&utm%5Fmedium=feed&utm%5Fsource=whatjobs>
Descrição da empresa
Seja em áreas de mobilidade, bens de consu...
Servicenow Sr Developer (100% Remota) - Bosch Group
New article articles in ServiceNow Community
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7 months
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Global businesses are facing dual mandate: (1) protect the enterprise from growing risk exposure and (2) enable agile, compliant growth...
Adaptable Solutions for Risk, Compliance, and Governance—Designed for Security and Efficiency
REDE Consulting
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7 months
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AI means bigger margins and lock-in for enterprise vendors
The Register articles about Servicenow
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7 months
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ServiceNow offers two complementary and connected agile planning solutions—[Collaborative Work Management (CWM)](https://www.servicenow.com/community/collaborative-work-management/ct-p/collaboratio...
Agile Guidance for Enterprise Agile Planning + Collaborative Work Management
New article articles in ServiceNow Community
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7 months
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We are excited to announce the July 2025 release for Employee Center and related applications. This release includes enhancements to Employee Center and Employee Center Pro.
Below are the key new ...
July 2025 enhancements to Employee Center (Pro)
New article articles in ServiceNow Community
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7 months
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A legal hold is a process used by organizations to preserve all forms of relevant information when litigation, investigation, or an audit is pending or anticipated. When legal holds arise, organiza...
Introducing Legal Hold Notification for LSD!
New article articles in ServiceNow Community
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7 months
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In the Yokohama Patch 6+ and Zurich Early Availability release, you can now directly integrate your NLU Virtual Agent with Google Chat! Meet your users where they work and collaborate in Google Cha...
Google chat integration with NLU Virtual Agent - available with the Yokohama/Zurich release
New article articles in ServiceNow Community
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7 months
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Introduction
Welcome back to our series of articles from the AI Center of Excellence (CoE) team at ServiceNow. We are a group of dedicated AI Strategists and Architects committed to advancing the...
When to Use AI Agents: Rationalizing Uses Cases for Workflows, GenAI Skills & AI Agents
New article articles in ServiceNow Community
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7 months
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This article aims to demonstrate why effective governance is the cornerstone of successful GenAI adoption and will share our best practices.
How Governance can accelerate the adoption of AI Agent
New article articles in ServiceNow Community
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7 months
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Introduction
Hello! We are a group of dedicated AI Strategists and Architects committed to advancing the implementation and adoption of AI solutions for our customers. Through countless advisory ...
AI Agent Practical Implementation: Lessons from the Field
New article articles in ServiceNow Community
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7 months
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In our customer conversations, the first thing we get asked is how to identify the best use case for AI Agents. A global survey (of nearly 4500 executives) by ServiceNow and Oxford Economics found ...
Finding the Right Jobs for AI Agents: A Strategic Approach to Use Case Identification
New article articles in ServiceNow Community
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7 months
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