In the Yokohama Patch 6+ and Zurich Early Availability release, you can now directly integrate your NLU Virtual Agent with Google Chat! Meet your users where they work and collaborate in Google Chat with self-service capabilities delivered by the ServiceNow Platform.

Features

• Search for knowledge articles and request items and services from Service Catalog directly in Google chat.
• Surface Virtual Agent topics for employee self-service and issue deflection
• Reach out to live agent chat.

Prerequisites

• Yokohama Patch 6/Zurich Patch 0 (EA)
• Pro/Enterprise SKU with the Glide Virtual Agent plugin installed
• Google Workspace/Chat account

You can download the integration today in the ServiceNow Store here: Conversational Integration with Google Chat.

You can find additional documentation here: Exploring Conversational Integration with Google Chat

*Google chat integration support expanding to Now Assist in Virtual Agent is targeted in Q4, 2025 (Safe Harbor applies.)