ServiceNow News
49008 items
Overview to Service Mapping and Discovery pattern designer
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almost 7 years
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Empower agents to solve customer issues faster with machine learning
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almost 7 years
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Session Code: BRE0081
Presenter(s): Simon, Jamie
Company(s): NATS, NATS (National Air Traffic Services)
Abstract:
UK Air Traffic Control is one of the most complex air traffic control systems ...
Managing UK Air Traffic Control: Predicting and preventing delays
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Session Code: BRE0345
Presenter(s): Erin
Company(s): Owens-Illinois
Abstract:
Join this session to learn how a 100-year-old company has used ServiceNow to help with their digital transformatio...
Owens-Illinois: Making AppDev approachable with item designer
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GDPR, CCPA, and whatever's next: Accelerate your privacy journey with ServiceNow
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almost 7 years
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How Airtel reduced manual work by 80% via automation and self-service
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almost 7 years
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Session Code: CSS1181
Presenter(s): Sujata
Company(s): Bristol-Myers Squibb
Abstract:
In this session, Bristol-Myers Squibb will share how the CMDB was the key enabler of the business and digi...
Advance foundations: CMDB evolution for digital transformation
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Changing the way of work by building an integrated IT factory
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almost 7 years
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Session Code: CSS1379
Presenter(s): Tory
Company(s): Dignity Health
Abstract:
Dignity Health, the fifth largest health system in the U.S. and the largest hospital provider in California, relie...
Extend outcomes: Transform transactional BUs into strategic business partners
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Session Code: BRE1476
Presenter(s): Spencer
Company(s): City Of Raleigh
Abstract:
The City of Raleigh initially implemented ServiceNow ITSM for the central IT department. In this session, you'...
Out of the shadows: Consolidating city departments into an enterprise ITSM platform in Raleigh, NC
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Successfully merging 2 instances of ServiceNow without a budget
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Deep dive: What's new with Enterprise Onboarding and Transitions
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almost 7 years
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Session Code: BRE1257
Presenter(s): Landon
Company(s): Tennessee Department of Human Services
Abstract:
In an era of customer-driven corporations and ever-increasing consumer expectations, an ...
How Tennessee DHS is modernizing government service and culture through technology
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Deliver an exceptional, secure experience and maximize GEOINT potential
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almost 7 years
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