With October being National CyberSecurity Month, the Patching and Upgrades team is highlighting the series of security patches ServiceNow is deploying in Q4. These patches bring the latest in secu...

As part of our ongoing effort to keep your instances on the latest patch versions for security, vulnerability and performance, ServiceNow has deemed it necessary to change the Q4 2016 Geneva and He...

As part of the Quarterly Patching Program in Q4, ServiceNow will patch instances to the specified patch targets below. We encourage you to patch earlier than the dates specified in your [COM record...

The Helsinki release includes the Upgrade History module that [tracks every upgrade](community?id=community%5Fblog&sys%5Fid=ca7d2269dbd0dbc01dcaf3231f9619a8) that has been made to an instance. You ...

Geneva — is now available! A new ServiceNow release - Geneva - is now available. Learn more about it here [https://community.servicenow.com/docs/DOC-4562](https://community.servicenow.com/communit...

The Quarterly Patching program schedules patches in intervals throughout the year to make sure that your instance is up-to-date with the latest security, performance, and availability hot fixes and...

The new "Customer Self-Service Portal: Manage Upgrades" video provides a demonstration of [the new streamlined process for requesting version entitlement for an instance.](https://www.servicenow.co...

If you are upgrading your instance from a version prior to Eureka, you may have noticed that when you navigate to Personalize > [Form Design](http://wiki.servicenow.com/?title=Form%5FDesigngsc.tab=...

[Upgrading a Production instance to Fuji ](https://hi.service-now.com/kb%5Fview.do?sysparm%5Farticle=KB0546127)may take unexpectedly long when you use a sub-production upgrade time as a guideline. ...

ServiceNow Fuji is available. In fact,[ Fuji Patch 3 ](http://wiki.servicenow.com/index.php?title=Release:Fuji%5FPatch%5F3)was released this week and you can find all of the release notes with info...

Translating instances has always been of importance. After all, what good is working on an instance where you have to google the translation of every fourth word. Translated text fields allow the s...

Often times when reviewing their [upgrade history](community?id=community%5Fblog&sys%5Fid=ca7d2269dbd0dbc01dcaf3231f9619a8), customers will notice records that were skipped during the upgrade. This...

Lately we have been seeing incidents raised after comments made in a Change Request, where Technical Support is expected to see those updates. This is not the case as ServiceNow Technical Support m...

To make the upgrading process easier, you should obtain as much information as you can from the ServiceNow [Upgrade History](http://wiki.servicenow.com/index.php?title=Upgrade%5FHistory) module. Th...