ServiceNow News
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If you’ve ever had performance issues within ServiceNow, chances are you’ve gone to look at the performance dashboards to see if anything looks “funny” there. If not, you then check the stats.do pa...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2017/10/03/servicenow-performance-metrics/
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There’s a new feature I’ve just learnt about in Kingston.
Using the GOTO feature for searching (image below), the out of the box query that is run is a greater or equal to search.
\[UPDATE\] – Released a new version of the node switcher
Completely new UI
Automatically recognises ServiceNow instances behind custom URLs (eg, recognises developer.servicenow.com as https://dev...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2018/06/
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Whenever I bring up how to check whose logged into the system, the usual response is ‘just click the logged in users module!’. Well I’m here to tell you that it doesn’t work like that, and to expla...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2016/04/
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Update: Just to add that these Tomcat logs are node specific. So if you want t...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/page/2/
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ServiceNow continues proving to us what a great tool it is for managing your IT assets. And now ServiceNow are really making excellent strides in the mobile phone UI and the tablet UI. So I wanted ...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2013/11/
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Update: Added a short video showing the functionality in this example
One of our customers is going through some rationalisation and simplification of their ServiceNow implementation. One of the many things we’re looking at, is reducing the number of fields available...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2018/05/08/calculating-field-usage/
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Sometimes you can run a piece of code, click an action, just generally do something a bit heavier than you expected and the transaction hangs and takes a long time to complete.
If you are in a win...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2018/04/24/cancelling-your-transactions/
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I am working on a new scoped app. One of the things it does is sets fields to mandatory.
My app is a generic app designed to work on all fields, whether in scope or not. But with the scoped apps t...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2018/05/01/g_form-outside-scope/
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Within ServiceNow, anyone can go to any table by manipulating the URL or via the navigation menu.
I.E, if you want to go to the incident table, even if you haven’t access to the incident module, y...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/tag/security/
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Within ServiceNow, anyone can go to any table by manipulating the URL or via the navigation menu.
I.E, if you want to go to the incident table, even if you haven’t access to the incident module, y...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/tag/tip/
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\[UPDATE\] – Released a new version of the node switcher
Completely new UI
Automatically recognises ServiceNow instances behind custom URLs (eg, recognises developer.servicenow.com as https://dev...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/category/general/
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A colleague of mine at Engage ESM, Łukasz Krzaczkowski, has created a new Google Chrome extension called [SwissNow](https://web.archive.org/web/20180219064902/https://chrome.google.com/webstore/det...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2017/09/11/swissnow-chrome-extension/
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The Wayback Machine - https://web.archive.org/web/20181121085615/https://wordpress.com/?ref=footer\_custom\_svg
Set up an elegant and unique site that will build your brand with ease. Work with th...
https://web.archive.org/web/20181121122742/https://wordpress.com/?ref=footer_custom_svg
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Update: In Helsinki this can be achieved out of the box, so make sure if this is implemented to remove it on an upgrade. Not sure it’ll play nicely with the OOB method. Thanks Goran for letting me ...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2016/06/
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Within ServiceNow, anyone can go to any table by manipulating the URL or via the navigation menu.
I.E, if you want to go to the incident table, even if you haven’t access to the incident module, y...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/tag/ui/
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https://web.archive.org/web/20181121122742/https://sn-instance.com/incident_list.do
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A while ago I wrote an article on [how to make better UI macros ](https://web.archive.org/web/20191228134653/https://servicenowgems.com/2016/04/25/making-better-catalog-macros-part-2/)by adding an ...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2017/05/
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Issue: For one of my projects, we had different views on the tasks than we did on the parent case. However, if you click on a task with a view called ‘Task view’, when you clicked the parent, the p...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2013/12/
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\[UPDATE\] – Released a new version of the node switcher
Completely new UI
Automatically recognises ServiceNow instances behind custom URLs (eg, recognises developer.servicenow.com as https://dev...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/
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A common requirement I hear a lot is how to give itil users the ability to know that someone else is working on the same ticket as them. Out of the box, ServiceNow have provided an on submit client...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2014/09/
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I made an accidental discovery a few days ago. I searched the wiki and couldn’t see any documentation around it. It turns out every field returned in a GlideRecord also comes with a property that c...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2017/06/
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My name is Ahmed Hmeid. I’ve been working on ServiceNow since around 2009 or 2010 (I can’t remember exactly!) and enjoy pushing it to its limit. I first got exposed to it while working at Logica. T...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/about/
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Recently a colleague wanted to use an OOB UI page but wanted to amend its behaviour. We could see that a jvar\_variable available that if set, would do exactly what we wanted. However, we didn’t wa...
https://web.archive.org/web/20181121122742/https://servicenowgems.com/2017/07/
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