ServiceNow News
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_Editor’s note: This story originally appeared in the [Unleashing Digital Value issue](https://www.servicenow.com/content/dam/workflow/us/en/pdf/2022/workflow-quarterly-innovation-fall-2022.pdf) of...
https://www.servicenow.com/workflow/customer-experience/listen-customers-employees-innovation-digital-transformation.html
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If you don’t understand your customers and employees experiences from their perspective, it’s far harder to know where to focus your efforts for the biggest impact and improvements.
“Fewer leaders...
https://www.servicenow.com/workflow/employee-engagement/betting-the-future-on-innovation-tahn-shannon-amantha-imber.html
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If we think about foundation models as a new kind of operating system for AI, the possibilities become quite exciting.
Looking into the future, we can imagine the emergence of what I’ll call “inte...
https://www.servicenow.com/workflow/it-transformation/are-you-ready-generative-ai-chatgpt-chatbots-change-business.html
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For many companies, the answer is both, combined in a “fusion team” that serves as a bridge—a lateral rather than a horizontal, top-down [organizational structure.](https://www.servicenow.com/workf...
https://www.servicenow.com/workflow/hyperautomation-low-code/the-organizational-structure-of-low-code-development.html
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Several years ago, Rogers Communications found itself juggling a variety of technologies.
Three closely related departments—wireless technical support, the fiber-network team, and the cable enterp...
https://www.servicenow.com/workflow/customer-experience/making-the-shift-from-reactive-to-proactive-customer-experience.html
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The planet runs on data. In this time of the COVID-19 pandemic, we understand, more than at any time in our past, just how important it is to have access to data-driven applications, services, and ...
https://www.servicenow.com/workflow/customer-experience/servicenow-new-data-centres-next-generation-experiences.html
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Digital workflows can help manufacturers improve ESG performance by quickly identifying ESG objectives, ensuring they were achieved, and then measuring the effects for desired impact.
Recording ES...
https://www.servicenow.com/workflow/it-transformation/how-to-accelerate-esg-compliance-efforts-in-manufacturing.html
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The rise of ride-share apps enables frictionless movement. When there’s a task to do at home, there’s an app for that—booking a cinema ticket, a restaurant, an airline ticket can be done, instantly...
https://www.servicenow.com/workflow/employee-engagement/harmonising-productivity-with-lifestyle-work-from-home.html
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Managers need to realize that digital transformation is not just about technology. It’s really about reinventing your business: your products, your services, your business model, your customer and ...
https://www.servicenow.com/workflow/customer-experience/companies-boost-investments-to-deliver-total-experience.html
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As they invest, executives must consider how systems, operations, and people [are working in harmony](https://www.servicenow.com/workflow/employee-engagement/ai-assisted-employees-automation.html),...
https://www.servicenow.com/workflow/it-transformation/digital-transformation-automation-in-australia-workplace.html
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Today, the [customer journey](https://www.servicenow.com/workflow/customer-experience/how-to-build-voice-of-customer-program.html) is highly fragmented. There are multiple systems of engagement, an...
https://www.servicenow.com/workflow/customer-experience/generative-ai-for-customer-service-employee-engagement.html
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over 1 year
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https://www.servicenow.com/workflow/it-transformation/im-a-cfo-heres-how-to-sell-me-on-digital-transformation.html
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over 1 year
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Manufacturers are responding to ongoing supply-chain disruptions with AI investments to create “smart factories” that are more resilient and agile. The result is an explosion of interest in new tec...
https://www.servicenow.com/workflow/hyperautomation-low-code/how-smart-manufacturing-mitigates-labor-shortages.html
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Deliver a better government digital service experience.
Improve efficiency and engagement with a secure cloud platform.
Make it easy to find information, make requests, and track government serv...
https://www.servicenow.com/solutions/industry/gov.html
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Rethink outdated infrastructure to deliver better healthcare experiences and outcomes, without compromising on security or compliance.
Optimize healthcare and life sciences workflows to free up ti...
https://www.servicenow.com/solutions/industry/healthcare.html
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[Bolstering OT to keep manufacturers safe](https://www.servicenow.com/workflow/security-risk/ot-cyber-security.html)
https://www.servicenow.com/workflow/security-risk/beyond-risk-management.html
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Traditional cybersecurity talent will remain scarce, but the good news is that the new skills required to combat emerging new threats can be acquired by workers with less tech experience. According...
https://www.servicenow.com/workflow/employee-engagement/cybersecurity-talent-shortage.html
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On July 9, 2023, a storm dropped more than 7 inches of rain in six hours on parts of New York State, creating [1,000-year flood](https://www.cnn.com/2023/07/11/weather/flooding-heat-perfect-storm-c...
https://www.servicenow.com/workflow/customer-experience/building-trust-with-customers.html
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Most workdays, rain or shine, Mikel Wilkins bikes 12 miles to work along multiple trails connected to The Loop, a network of trails that connects most of the city of Dallas. Wilkins has worked to e...
https://www.servicenow.com/workflow/it-transformation/meet-the-vips-of-esg-leadership.html
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Conventional wisdom says that risk is bad. It’s something to be avoided and eliminated. But is that true? Or is it an engine that drives business growth? I would argue that risk—properly managed...
https://www.servicenow.com/workflow/security-risk/importance-positive-risk-management.html
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https://www.servicenow.com/workflow/it-transformation/future-of-generative-ai-in-2024.html
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So how can we use generative AI responsibly?
The first step is to choose our use cases with care. A lot of the panic and excitement over generative AI fundamentally misses—or misunderstands—what i...
https://www.servicenow.com/workflow/it-transformation/can-we-ever-trust-generative-ai.html
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