As they invest, executives must consider how systems, operations, and people are working in harmony, or customer and employee experiences will suffer. In a hypercompetitive environment for spending and skills, bad experiences lead to bad results.

In every state and sector, I’ve seen our customers and partners hungry for innovation. I’ve witnessed a clear appreciation of technology’s ability to drive growth, increase resilience, and improve experiences.

During the pandemic, ServiceNow data shows this mentality supercharged. Through a proprietary “Value Scan” process analysing data from the ServiceNow Platform, we saw Aussie organisations use our software and automation more intensively, and across more use-cases, people, and teams.

Automation levels grew by 15.3% as increased demands forced companies to automate at scale. At the same time, the acceleration of hybrid work combined with health and safety concerns fuelled the rapid development of custom apps with the ServiceNow Platform.