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I'm curious how many customers are at a stage with their implementation where they are able to create dashboards that summarize the health of their business services and infrastructure. Essentially...

Service-now Management Reporting

Import · over 15 years
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Hi everyone,For those administrators whose instances are in the London datacenter, the SSL certificate expires on July 11, 2010\. Information on the change is available here:http://wiki.service-now...

New Documentation: London Certificate Changes

Import · over 15 years
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If you are a Discovery customer interested in writing your own custom Windows probes and sensors, the first step you want to do is often identify the information you're going after. As powerful as ...

Scriptomatic and WMI classes

Import · over 15 years
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Hi everyone,In conjunction with Mark O'Donnell, our Content Management guru, we've rewritten the Content Management documentation to make the plugin easier to use. Particularly, we focused on writi...

Updated Documentation: Content Management

Import · over 15 years
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Hi everyone,As always, we're looking to improve our documentation not only in terms of its content, but in terms of the Wiki itself and the structure of the documentation. Today we're rolling out a...

Documentation Wiki News: Main Page Redesign

Import · over 15 years
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By Way of Brian Newcomb I wanted to pass along some updates that may be of interest to our Ohio User Group. \[quote\]Hello Central Ohio,We have been working to schedule a number of meetings and eve...

itSMF Updates

Import · over 15 years
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Hi everyone,A couple weeks ago we got the Spring 2010 release notes out the door. It was a pretty big release: four big new applications (Field Service, Service Portfolio, Project, and Cost managem...

New Documentation: Spring 2010 Release

Import · over 15 years
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Hi everyone,I've started this blog to help keep everyone informed about new articles and topics in documentation, so that you'll know when more information is available for topics. I may also use t...

Documentation Updates

Import · over 15 years
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We have had to rename certain userid/emails in Active Directory. This creates a duplicate entry for the caller name in the sys user table due to the LDAP refresh. We found that if the old user reco...

Retaining user history when User ID has Changed

Import · over 15 years
KC
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Have you had an enhancement request in Hi for over 2 hours and you're getting frustrated? Well, come on, your expectations are too high. But if you've been waiting for something to be added to serv...

Service Now is listening...

Import · over 15 years
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We've recently revamped the way Discovery works largely due to the DHCP issue at a lot of customers' environments. Well, we've named the new way "Scan CI", which basically gathers enough informatio...

Discovery Scan CI and duplicates

Import · over 15 years
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A couple people have asked (yes Susan, I'm talking about you), what the different submissions were for the Innovation award.Thanks to Google Alerts (I'm using a couple different ones because "Servi...

Knowledge 10 contestants

Import · over 15 years
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Welcome to the group. Group membership is for managed services providers, to exchange information and coordinate activities specific to the use of Service-now in support of managed services, with p...

MSP User Group

Import · almost 16 years
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This came up at our Minnesota local user group yesterday. These two maps provide detailed and high level structure of both the CMDB and Task table...Just posting in case anyone else wants it!I've a...

CMDB_CI and task table extension

Import · almost 16 years
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A large number of virtual users and friends in the industry have noted that they'd like a way to vote on suggestions, see what's coming in Service-Now and get their input out there for digestion/di...

Voting on new features and fixes within Service Now

Import · almost 16 years
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Advanced ‘getMyGroups’ Function

Advanced ‘getMyGroups’ Function

Import · almost 16 years
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I just got off the phone with the Service-now.com New York City LUG steering committee. Plans are in the works to hold the next LUG meeting on May 27th at 9:00 am, location to be determined. Rumor ...

Special guest to attend next NYC LUG

Import · almost 16 years
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Email links using ${URI} and ${URI_REF}

Email links using ${URI} and ${URI_REF}

Import · almost 16 years
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Organization: [Alexa Crawls](https://archive.org/details/alexacrawls) Starting in 1996, [Alexa Internet](http://www.alexa.com/) has been donating their crawl data to the Internet Archive. Flowi...

Assignment Rule Lookup

Import · almost 16 years
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Inbound Email – New, Reply, and Forward

Inbound Email – New, Reply, and Forward

Import · almost 16 years
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Organization: [Alexa Crawls](https://archive.org/details/alexacrawls) Starting in 1996, [Alexa Internet](http://www.alexa.com/) has been donating their crawl data to the Internet Archive. Flowi...

Multiple Reference Display Values Per Table

Import · almost 16 years
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Firefox Plugin - Yours to enjoy

Firefox Plugin - Yours to enjoy

Import · almost 16 years
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Advanced Templates

Advanced Templates

Import · almost 16 years
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Check out this posting from SNCguru on the creation and use of Advanced Templates:http://www.servicenowguru.com/system-definition/advanced-templates/Please post your experiences back to the group i...

Service-now.com Advanced Templates

Import · almost 16 years
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![image](https://community.servicenow.com/community/image/serverpage/image-id/158493iB03AD333BEC12414/image-size/large?v=v2&px=999)Perhaps you've already heard about the new Discovery feature calle...

A Question of Identity...

Import · almost 16 years
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