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If you ever wanted some ServiceNow gear featuring our brand new logo, your wait is over! Earlier today, we debuted the [ServiceNow Company Store](http://www.servicenowgear.com/)\--open to our custo...

The ServiceNow store is open for business

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Still hungry for content from Knowledge11? Two weeks ago, I posted [downloadable presentation slides](http://community.service-now.com/knowledge11-presentations) to the community. This week, our fo...

More content from Knowledge11

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Most of you already know that ServiceNow's June11 release is coming today. To be exact, it rolls out tonight at 20:00 Pacific Time (03:00 GMT or 04:00 Daylight Saving Time). (General notes on the u...

Here comes the June11 release!

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BIG NEWS!ServiceNow is in the running to win the 2011 American Business Award for Best New Product!TODAY IS THE ONLY DAY TO VOTE! Please click on the links below to help ServiceNow win this prestig...

Cast your vote for ServiceNow!

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Did you know that ServiceNow offers training? To help you get the most out of ServiceNow, we offer [multiple, high-quality, and comprehensive courses throughout the year in various locations](https...

Upcoming training

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ServiceNow Introduction to Workflows WebinarJune 20, 2011 8-9a Pacific Prerequisites: Online Foundation course ( <http://community.service-now.com/learning-center>) Course Outline/Description: ...

Starting monthly technical webinar series - first up: Workflows!

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The h.e.l.p. Blog 5/27/11Post know11 and community happeningsSo Knowledge11 is officially behind us but I think it's safe to say I have taken away a year's worth of stuff to do. I would of course l...

The h.e.l.p. Blog 5/27/11

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If you weren't able to attend Knowledge11, or if you _did_ attend and wanted to see the presentation slides from sessions you missed, you're in for a treat!I just posted the presentation slides fro...

Knowledge11 Presentations - now available!

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I'm really pleased that our Scripting classes at Knowledge were a huge success, scores were 93% satisfaction with 95 participants. I'm happy to report we've released our schedule for the next sever...

Scripting schedule is now posted on Hi

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June11 Release Preview

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Hi everyone - with the certification running great at Knowledge 11, I thought I'd post a draft of our ideas around a learning path. Thoughts, feedback and additional ideas are appreciated and encou...

Learning Paths - Adv Admin, Developer and Architect, oh my

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The h.e.l.p. Blog Live from Knowledge11!Hello fellow community members, if you are one of the lucky 1,000+ attendees of this year's Knowledge conference I don't need to tell you how exciting this y...

The h.e.l.p. Blog Live from Knowledge11!

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Are you attending Knowledge11 next week? Come learn about the future of the ServiceNow Community.

Are you attending Knowledge11 next week? Come learn about the future of the ServiceNow Community.

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The h.e.l.p. Blog 5/11/11

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As part of our continuing efforts to deliver world class support, it is my pleasure to announce that effective 5/16/2011 we will be enhancing our service level agreements for response times to inci...

Service-now.com Technical Support Response SLA's

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Hi everyone,Another month, another set of release notes! You can see what's in Preview 3 right here:http://wiki.service-now.com/index.php?title=June\_2011\_Preview\_3\_Release\_NotesMake sure you l...

New Documentation: June 2011 Preview 3 Release

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Hi everyone,Have you ever wondered, "What variables can I access in a workflow?" Well, you don't have to wonder anymore! Our developer has put together a handy break-down of all of the variables yo...

New Documentation: Using Variables in a Workflow

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The h.e.l.p. Blog 4/29/11Here Everyone Learns PlentySPECIAL EDITION!I am proud to announce the new learning center is up and running!Link and description provided.http://community.service-now.com/l...

The h.e.l.p. Blog 4/29/11

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We just hit 815 registered attendees for Knowledge 11\. Limit is 1,000 which at this pace we have an excellent chance of hitting. If you have not registered for what will be our biggest and most ex...

Knowledge 11: Seats are Going Fast

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Hi everyone - if you are coming to Knowledge 11, you should have just received an email with a really exciting announcement! The Service-now.com training team will be holding a beta run of our new ...

Certified System Administrator beta at Knowledge 11

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Hi everyone, Creating this blog for folks to share their Incident forms. Would love to see what others have done!

Incident Form - Show & Tell

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I just found out today that, for the first time ever, the majority of sessions at our upcoming user conference will be presented by customers. That's a huge milestone. I've always liked customer ta...

Knowledge 11: Customers in Control

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158309iB085CBE3C8CF6D44/image-size/large?v=v2&px=999)Yesterday I showed you how you could make a method that could be c...

Scripting: Inferring Many-to-Many (M2M) Relationships...

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158305i29985AE3DFFF4449/image-size/large?v=v2&px=999)I was asked recently to create a new app that would manage the shi...

Use a Record Producer to NOT CREATE A RECORD

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158317iBD631ABC3997B0B1/image-size/large?v=v2&px=999)The second type of relationship between records I'm going to talk ...

Scripting: Handling Many-to-Many (M2M) Relationships...

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