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ITSM Implementation - August 8-10, 2018 (Oswald Santos)
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Take a look at the new Service Level Agreement (SLA) Landing page: [http://bit.ly/SLAresourcepg](https://bit.ly/SLAresourcepg)
The page contains all of the up-to-date and common issues encountered...
The New Service Level Agreement (SLA) Landing Page for 2018.
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Service Portal Fundamentals - Aug 6 - 7 (Oswald Santos)
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NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE.
DIFFICULTY LEVEL: ADVANCED
VERSION DEVELOPED IN: KINGSTON+
Assumes good knowledge a...
Mini-Lab: Dynamically Passing Service Catalog Items via JSON to PowerShell
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Dear SN Community -
So I been doing a lot of programming lately in our SN instance... and I think it's somewhere in the 500+ hours while taking care of my primary responsibility to keep my hospita...
Theory: "Resetting" ACL on your Custom Tables on Upgrade on your Custom App/Scope
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How to get Catalog Variables via REST Table API (ServiceNow)
ServiceNow Pro Tips
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over 7 years
Hello,
This article is about how to create a standard change request using a template in a business rule (or any server side code). It is valid for Jakarta or higher releases.
In the earlier veri...
Create Standard Change Request using a template in a business rule
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NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE.
DIFFICULTY LEVEL: ADVANCED
Assumes having taken the class [SSNF](https://nowlearning.s...
Mini-Lab: Passing JSON Through a Custom Activity to PowerShell and Back
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It may happen that you would like to create any SLA or OLA automatically when, let's say any group is created (to automate the process of Service Level Mgmt definition).
For doing a case above, t...
Creating SLA/OLA definition automatically by business rule using script
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