ServiceNow News
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One of the interesting challenges that often comes up during ServiceNow implementations is how to track Approval SLAs — especially when you have multiple levels of approvals (User, Line Manager, Gr...
Approval SLAs in ServiceNow
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In this article, I’ll walk you through a step-by-step process to successfully contribute to a Hacktoberfest Level 1 Code Snippet project. 🧩
All you need is:
A GitHub account
Some creative ideas...
Step-by-Step Guide to Contributing to Hacktoberfest Level 1 Code Snippets
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Struggling with debugging or optimizing flows in ServiceNow? This Platform Academy session is packed with insights to help you make the most of the Flow Engine and Flow Debugger.
Hosted by Sharon ...
Platform Academy Ask the Experts: Flow Performance and Debugging
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Having data alone is not enough—it's true value comes from turning it into actionable insights that fuel smarter decisions and better...
Why Making Data Meaningful Matters for CXOs
REDE Consulting
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5 months
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[Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=14e51965db2200d013b5fb24399619fb)
Hi there,...
Zurich's new run types for scheduled jobs
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🎓 New Learning Unlocked! 🚀
Excited to share that I’ve completed another milestone in my learning journey.
Every new skill adds value, sharpens perspective, and opens doors to bigger opportunities...
Account Lifecycle Event Delivery Accreditation
Stories by Prashant Kumar LearnIT on Medium
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5 months
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If you’ve ever built or reviewed a solution architecture diagram for a ServiceNow implementation, you know it’s more than just boxes and arrows. It’s a visual story—a snapshot of how the proposed s...
Solution Architecture Diagram
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Playbooks are one of my favorite features of the Ser...
Increase resolution notes quality with custom Now Assist Skills in Playbooks
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5 months
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User Criteria for Taxonomy Topics in Employee Center
New: User Criteria for Taxonomy Topics in Employee Center
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5 months
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Task Plan Templates are one of the most impactful features for streamlining case management in ServiceNow. As discussed in the below video, these templates allow process owners to predefine sets of...
🚀 Automating Task Plan Templates in ServiceNow: A Game-Changer for FS Case Management
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5 months
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🚨 URGENT: Post-Zurich Upgrade Alert for Platform Owners! 🚨
Did your admins lose the ability to write scripts after the upgrade to ServiceNow Zurich? You’re not alone.
The admin role no longer au...
Why Your Admins Can't Script Post-Zurich Upgrade: Mastering ServiceNow Scripting Governance
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In many organizations, the standard ServiceNow approval model works well — an approver reviews a request and either approves or rejects it.
But in real-world scenarios, especially for service req...
Endorsement/Custom Approvals for Service Requests in ServiceNow
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One of the most overlooked aspects of Incident Management is how efficiently tickets get routed to the right support team. It sounds simple — assign to the correct group — but when you’re running a...
Incident Routing Across Support Tiers Using ServiceNow and CSDM Principles
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One of the questions or trivia that comes up in almost every ServiceNow implemenration is:
“Should we build this integration directly in ServiceNow or pass it through the enterprise integration l...
Deciding Between Direct Integrations/Plugins and the Enterprise Bus in ServiceNow
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CSDM is ServiceNow’s standardized, best-practice framework for organizing and relating service-related data within the ServiceNow platform. It provides a common language and structure for defining ...
Applying Common Service Data Model (CSDM) in Customer Service Management (CSM)
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I recommend bookmarking this article ...
Video
Operational Technology Management || Knowledge & Troubleshooting Resources
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Hello ITOM Admins and Developers,
Working in IT Operations often means juggling discovery, CMDB, and integrations while keeping discovery patterns, MID Servers, and data consistency under control....
🚀 ITOM Tips & Tricks – Series 1
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When working with custom tables, you might notice that the Flow Execution (Operational View) isn’t directly accessible.
Here’s how you can add UI Action to open the flow context for records on a ...
How to View a Flow Execution on a custom Table?
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How to Extract a List of Plugins That Need to Be Upgraded?
How to Extract a List of Plugins That Need to Be Upgraded?
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Putting together a timeline for a ServiceNow implementation might not be rocket science, but it’s definitely more than just picking dates and stacking tasks. Over the years, I’ve learned that timel...
Building Timelines That Work: Lessons from the Field
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🚀 Quick Fix in ServiceNow HRSD – HR Criteria Not Evaluating? Here's What Solved It!
The Challenge:
I noticed that the HR Record Producer was still visible to a user who should have been restrict...
🚀 Quick Fix in ServiceNow HRSD – HR Criteria Not Evaluating? Here's What Solved It!
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In business environment, risks are not only more complex but also more interconnected than ever before. From regulatory changes to...
ServiceNow – Leading the Future of Risk Management
REDE Consulting
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5 months
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![[APAC] From Data to Decisions: Predictive Intelligence in Action](/failed/https://i3.ytimg.com/vi/dKC7hRAesqQ/maxresdefault.jpg)
[APAC] From Data to Decisions: Predictive Intelligence in Action
ServiceNow Community
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5 months
One of the most common asks I get as a Solution Architect is to estimate the level of effort (LOE) for a ServiceNow implementation. Usually, this comes right after the [scope](https://www.serviceno...
Estimating Level of Effort: It’s an Art, Not an Exact Science
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