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ITIL Change Management - A Comprehensive Guide

ITIL Change Management - A Comprehensive Guide

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Today we're introducing [ITSM Guides](https://community.servicenow.com/community?id=community%5Fforum&sys%5Fid=a1291a2ddbd897c068c1fb651f961992), focused on providing clear answers to common questi...

ITSM Guides for ServiceNow ITSM customers

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ServiceNow Salesforce Integration Demo

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In this 7th Episode of the Enterprise CloudCast, @[Allan Leinwand,](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=d621d665db981fc09c9ffb651f96193c) ServiceNow CTO, d...

The Enterprise Cloudcast: Why the Saas Model Wins, Get the Picture? Episode 7

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[Last time](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=fd9c2ee1dbd0dbc01dcaf3231f9619d7), we ran a demo test called "Basic UI Test" and created a Service Catalog Task r...

Automated Test Framework Part 3: Building Blocks

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Calling all Asset Managers! Are you managing Software Assets? Our product teams are conducting research into how our customers are doing Software Asset Management (SAM). Please take a few minutes ...

How do YOU manage Software Assets? We want to know!

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[Release notes](https://docs.servicenow.com/bundle/istanbul-release-notes/page/release-notes/istanbul-release-notes.html) are the most-read docs we deliver at ServiceNow. We know how much customers...

Release Notes your way: Downloadable and Sortable

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Best of 2016: 10 most popular Knowledge article solutions and workarounds

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This is the second post in a 3 part blog series focused on how Performance Analytics enables you to run a better ServiceNow by adding CONTEXT to the valuable data living in the platform. In the [f...

Context: The ABCs of Performance Analytics - Part 2

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Measure What Matters: Establish Business-Aligned Reporting Practice

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Knowledge Base Digest: December 13, 2016

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ServiceNow Learning Library Demo

ServiceNow Learning Library Demo

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ITSM Value Realization Webinars - Calendar

ITSM Value Realization Webinars - Calendar

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In order to define a new On-Call rota, we can make use of the wizard which opens when selecting the _Create New Schedule_ in the menu, under the On-Call Scheduling block. ![image](https://communit...

Define basic On-call rota schedule

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This video shows how to use Debug UI Policies to troubleshoot Service Catalog items that are not working as expected. It applies to ServiceNow releases starting with Helsinki. The admin role is req...

Video: Service Catalog | How to Debug UI Policies

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The Repeat Until attribute on Schedule Entries provides a way to alter the start and/or end time of a rota and how it repeats. ![image](https://community.servicenow.com/community/image/serverpage/...

On-Call Scheduling changing a rotation start and/or end time

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A sometimes ignored feature in the On-Call scheduling functionality is the ability to add child schedules, in order to include or exclude other schedules to build complex but clear rosters. To mak...

Use include/exclude Schedules to define comprehensible rosters

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Enterprise cloud company ServiceNow hosted its last HackNow developer [hackathon](https://hackathon.service-now.com/hacknow?id=overview) of 2016 on a pleasingly mild December day, at the firm's UK ...

ServiceNow HackNow London 2016

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SNUG DE 06.04.2017

SNUG DE 06.04.2017

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Utilizing Browser Add-ons For Added Instance Functionality

Utilizing Browser Add-ons For Added Instance Functionality

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[Last time](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=00ecaa65dbd0dbc01dcaf3231f961970), we ran a simple read-only demo test named "Verify That Form Defaults Are As Ex...

Automated Test Framework Part 2: Form Submit

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Sometimes, HTML just won't help you and you need to take the documentation "to go" in PDF format. If you are working offline, or have a lot to read and want to have it in a format that's easy to pr...

Docs on the Go: 3 Ways to Take Product Docs Offline

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ServiceNow reports are not OOTB available in current release of service portal. There are couple of hints you can find in community articles or a solution available in share in relation to reports ...

Service Portal Report List & Report Form Widgets

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Follow [Shiva Ramachandran](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=176f8669db181fc09c9ffb651f9619f3), Director Product Management, ServiceNow and other leader...

Architects Corner Podcast: Ep1 : How do you select the right platform for the enterprise?

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![image](https://community.servicenow.com/community/image/serverpage/image-id/161087i944E75CFBF77DB5D/image-size/large?v=v2&px=999) The Knowledge Base is kept current with frequent edits and addit...

Knowledge Base Digest: December 6, 2016

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