ServiceNow News
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Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. ServiceNow releases Knowledge Center, a new workspace designed to simplify and accelerate...
Introducing Knowledge Center with Advanced Editing, powered by Now Assist
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2 months
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Operational excellence is no longer about keeping the lights on. It’s about enabling the business to move faster, stay resilient, and delight customers . And that’s where the AI-Powered ITOM Infra ...
Meet the New ITOM Infra Services Workspace: Unified & Smarter MID, ACC, and Agentic AI at Work
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2 months
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⏱️ 8-minute read
As organizations build more sophisticated AI agents and agentic workflows in ServiceNow, a critical question emerges: How do you know your agents are ready for production?
Tradit...
Deploy AI Agents with Confidence with Agentic Evaluations
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2 months
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Want to learn how to create a custom skill in Now Assist Skill Kit (NASK)? Now is your chance follow along in our series and get tips and tricks from Forrest Falk, a ServiceNow Certified Master Arc...
Creating a Custom Skill with Now Assist Skill Kit - Part 4
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Want to learn how to create a custom skill in Now Assist Skill Kit (NASK)? Now is your chance follow along in our series and get tips and tricks from Forrest Falk, a ServiceNow Certified Master Arc...
Creating a Custom Skill with Now Assist Skill Kit - Part 3
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2 months
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![Screenshot 2025-12-03 at 1.31.11 PM.png](https://www.servicenow.com/community/image/serverpage/image-id/488675i02472C2B7504545C/image-size/large/is-moderation-mode/true?v=v2&px=999 "Screenshot 20...
Discover What's New: Security Center Q4 Store Release
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2 months
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Want to learn how to create a custom skill in Now Assist Skill Kit (NASK)? Now is your chance follow along in our series and get tips and tricks from Forrest Falk, a ServiceNow Certified Master Arc...
Creating a Custom Skill with Now Assist Skill Kit - Part 2
New article articles in ServiceNow Community
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2 months
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Want to learn how to create a custom skill in Now Assist Skill Kit (NASK)? Now is your chance follow along in our series and get tips and tricks from Forrest Falk, a ServiceNow Certified Master Arc...
Creating a Custom Skill with Now Assist Skill Kit - Part 1
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2 months
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Now Assist for CSM Configuration Short: Service Recommendations for Interactions
ServiceNow Community
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2 months
Now Assist for CSM Feature Short: Service Recommendations for Interactions
ServiceNow Community
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2 months
⏱️ 12-minute read
Table of Contents
[General Questions](general)
[Getting Started](setup)
[Understanding Evaluation Metrics](metrics)
[Running Evaluations](running)
[Understanding Evaluation...
Agentic Evaluations FAQ
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2 months
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This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the December 2025 store release. Some of the features may have dependency on a family release. This w...
December 2025 Store Release Deep Dive Blog - HRSD
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2 months
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Now Assist for Customer Service Managers empowers customer service leaders with AI-powered dashboards that surface actionable insights across sentiment trends, case patterns, and emerging topics. !...
Now Assist for CSM - Manager insights and visibility
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2 months
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Centralize a comprehensive view of top recurring issues across cases in a single dashboard
Trending Topics Dashboard introduces a generative AI-powered, no-code experience that groups multiple KP...
Now Assist for CSM - Trending topics dashboard
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2 months
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✨💫 Nᴇᴡ Mɪʟᴇsᴛᴏɴᴇs Uɴʟᴏᴄᴋᴇᴅ 😊🎉
Big thanks to my [LinkedIn](https://www.linkedin.com/preload/) and [YouTube](https://www.linkedin.com/preload/) family for all the support.
Link to my Community Prof...
✨💫 Nᴇᴡ Mɪʟᴇsᴛᴏɴᴇs Uɴʟᴏᴄᴋᴇᴅ 😊🎉
Stories by Prashant Kumar LearnIT on Medium
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Understand customer sentiment trends with LLM-powered insights and drill-down analysis
The Sentiment Analysis Dashboard is a generative AI capability in Now Assist for CSM that provides a compreh...
Now Assist for CSM - Sentiment Analysis Dashboard
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2 months
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Healthcare and biotech industries face constant pressure to improve patient outcomes, accelerate research, and maintain strict compliance with regulations. These challenges demand smarter, faster, ...
Transforming Healthcare and Biotech with AI and ServiceNow Solutions
REDE Consulting
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2 months
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With ServiceNow Now mobile application enable your employees to act and stay productive wherever they are, whether they’re commuting, travelling, or working remotely, your employees can keep the wo...
Video
My items in Now Mobile
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2 months
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Reduce agent cognitive load during case creation by surfacing relevant service definitions based on interaction context
Service Recommendation for Interactions is a Now Assist skill that helps ag...
Now Assist for CSM - Service recommendations for interactions
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2 months
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AI Voice Agents bring natural, multilingual conversations to your callers - powered by real-time speech recognition, voice synthesis, and LLM intelligence
AI Voice Agents Are Here: Autonomous Service That Delights
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Provide synthesized and relevant customer insights via conversations to live agents
The Provide Customer 360 Insights capability within the CSM AI Agent Collection leverages agentic AI to surface...
Now Assist for CSM - CSM AI Agent Collection: Provide customer 360 insights agentic workflow
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Corporate compliance is a critical area that helps organizations manage risks, meet legal requirements, and maintain ethical standards. Without a clear understanding of compliance insights, compani...
Understanding Corporate Compliance Insights for Effective Risk Management
REDE Consulting
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2 months
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