ServiceNow News
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Introducing Knowledge Center
Smarter Knowledge Management with NowAssist AI and Advanced Editing
Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured...
Introducing Knowledge Center with Advanced Editing, powered by NowAssist
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2 months
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ServiceNow Zurichリリースのパワーを解き放つ: IT サービス管理 (ITSM) の新機能
ServiceNow Community
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2 months
Activity Response Generation is a generative AI capability in Now Assist for CSM that enhances the activity stream experience by allowing human agents to instantly generate high-quality, context-aw...
Now Assist for CSM - Activity Response Generation
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2 months
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Curious how Now Assist handles languages beyond English? Here’s a practical guide to enabling Native Language Comprehension and improving multilingual support.
Unlocking the benefits of Native Language Comprehension
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2 months
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We are excited to announce the December 2025 release for Employee Center.
Below are the key new features and enhancements made in the December 2025 store release:
1. Simplified, Side Navigation
2...
December 2025 enhancements to Employee Center (Pro)
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2 months
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Technical debt—it’s the silent bug in your backlog. Every quick fix and skipped best practice adds up, slowing down your builds and making future releases painful. 💀
But what if you could catch th...
How ServiceNow Impact can help you squash technical debt BEFORE it ships!
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2 months
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We are excited to announce a host of new ServiceNow Impact capabilities in the December Store Release! Here are some of the key changes that we've made:
Impact's NEW Platform Health Features
It's...
ServiceNow Impact: What's New in the December Store Release
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2 months
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Are you a ServiceNow customer with an [AWS, GCP, or Azure commitment](https://upperedge.com/hyperscalers/hyperscaler-renewals-strategic-takeaways-for-cios-and-infrastructure-leaders/)? If so, your ...
How Your Cloud Commitment Can Impact Your Next ServiceNow Negotiation
ServiceNow Archives - UpperEdge
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2 months
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The Q4'25 Store release transforms Collaborative Work Management into a true work orchestration tool. Unified Tasks in My Work gives everyone a single view of all their assignments, from CWM boards...
Q4'25 Release: Where Individual Tasks Meet Enterprise Vision
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2 months
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The big day is finally here! We are excited to announce the new and improved Platform Health suite in ServiceNow Impact.
When we initially announced our acquisition of Bravium's applications [back...
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The NEW Impact Platform Health - see what's inside, and how to get started!
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2 months
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The Q4'25 Store release brings transformative capabilities to Strategic Portfolio Management, empowering organizations to deliver business transformation with greater speed and precision. This rele...
Q4 2025 store release - AI-Powered Intelligence Meets Financial Flexibility
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2 months
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Playbooks in Project Workspace
A Playbook is a guided framework that walks project teams through key phases and activities across the project lifecycle. It acts as a structured guide to ensure cr...
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Playbooks in Project Workspace: Guided Project Execution
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2 months
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What's New in Dec. 2025 Release: Third-Party Risk Mgmt. - AI Smart Document Voice Assist
ServiceNow Community
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2 months
Enable AI agent interoperability with ServiceNow on Google Agent2Agent
Authentication for Google A2A – ServiceNow as Secondary Agent
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2 months
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Discover the latest features and enhancements in the ServiceNow Q4 2025 Zurich release for Enterprise Architecture.
Enterprise Architecture Delta Deck for Q4 2025 Zurich Release
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2 months
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Now Assist for CSM Feature Short: Trending topics dashboard
ServiceNow Community
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2 months
Now Assist for CSM Configuration Short: Activity response generation
ServiceNow Community
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2 months
Now Assist for CSM Configuration Short: Trending topics dashboard
ServiceNow Community
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2 months
Now Assist for FSM: Create Work Order AI Agent and Summarize Work Order with Smart Assessment Data
ServiceNow Community
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2 months
Now Assist for CSM Configuration Short: Provide customer 360 insights agentic workflow
ServiceNow Community
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2 months
Now Assist for CSM Feature Short: Activity response generation
ServiceNow Community
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2 months
Now Assist for CSM Feature Short: Provide customer 360 insights agentic workflow
ServiceNow Community
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2 months
Now Assist for CSM Feature Short: Sentiment analysis dashboard
ServiceNow Community
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2 months
🌍 Understanding Region Support in ServiceNow’s AWS Spokes
When integrating AWS services with ServiceNow through Integration Hub Spokes, one of the most common questions we hear is:
“Can I use...
How ServiceNow AWS Spokes Support Multiple Regions with a Single Connection
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2 months
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