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I attended the UK ServiceNow User Group (uksnug) meeting today. In a break from meeting in London the group converged on the [Science Museum in Birmingham](http://www.thinktank.ac/) Although meeti...

UK ServiceNow user group at the Science Museum

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I'm trying to figure out why so many people aren't using mobile for ServiceNow. I can create a poll for this, but I'd rather just hear unfiltered comments.Can you comment here, or send me an email:...

Why are you not using mobile

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Over at The ITSM Review I blogged about [Structured Problem Analysis.](http://www.theitsmreview.com/2012/09/structured-approach-problem-solving/)When I worked in IT Infrastructure and Operations I ...

Structured Problem Analysis

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There is a concept of executing command line (DOS and shell) scripts on the MID server (triggered by something on the instance server). I got sick of inserting the ECC queue record every time I wan...

Command Line Probe Script Include

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Proof of Concept Integration with Service Operations Insight (SOI)

Proof of Concept Integration with Service Operations Insight (SOI)

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Maybe it's because we've only been using Service Now for a couple weeks and haven't gotten into the weeds. Maybe it's because we still have a lot of immature processes and what we're asking the sof...

Maybe it's just that easy

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Interview with Adriene Radcliffe from Yale University

Interview with Adriene Radcliffe from Yale University

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Our product is widely recognised to be a market leader in the IT Service ([and Support!](http://www.gartner.com/technology/reprints.do?id=1-1BS56X7&ct=120821&st=sbdv%5F1%5Fas%5Fof)) Management indu...

Whats new in the ServiceNow Scrum application?

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The ServiceNow ecosystem strikes again!!As promised at the North Texas ServiceNow User Group meeting, Nicole Tate (MetroPCS) has delivered her process mapping template that she used to great succes...

#2 - User Group Documents

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A huge thank you to everyone that joined us for the ServiceNow User Group meeting last week. It was a great turnout and there was an INIFINITE amount of sharing, relationships and learning had by e...

User Group Documents

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Reaction to "Can ITSM Projects do the Kanban?"

Reaction to "Can ITSM Projects do the Kanban?"

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Hey all,Here is a link to a video I recently did on how to use the Unit Test Update Set I provided last blog post. I am going to ask forgiveness in advance for my lack of celebrity quality. It is 1...

Unit Test Training Video

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What? Altiris V7 is different?

What? Altiris V7 is different?

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Unit Test Utility - Test Driven Development as we move closer to PaaS

Unit Test Utility - Test Driven Development as we move closer to PaaS

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158007i6B77C3E78320DE9A/image-size/large?v=v2&px=999)Today, I'm going to do something to make your life easier and show...

Simplifying Reporting, Rightly Understood

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Web services, qu'est ce que c'est?

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Web services, qu'est ce que c'est?

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I've spoken to a few customers recently about our new [Coaching Loops feature in Berlin.](http://wiki.servicenow.com/index.php?title=Coaching%5FLoops)The feedback has been that some of our customer...

Ensuring consistent feedback using Coaching Loops

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So I got a lot of discussion and positive feedback stemming from my last blog entitled [Script Actions, the forgotten action](http://community.servicenow.com/blog/garrick/script-actions-forgotten-a...

Script Actions, Take II - an impersonation log

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Thanks to all 114 who made out to OCLC last week for the Ohio SNUG meeting. Great day all around! Our sincere thanks to Maryville Technologies for sponsoring the meeting and to Matrix42 for Happy H...

August 16th Ohio SNUG Meeting Follow Up

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> Could we take this onto Live Feed and discuss it there? Live Feed in ServiceNow is great for a number of reasons... The consumer controls the firehose: Email is controlled by the sender, I have...

Making Live Feed more useful (The LOLCATS configuration)

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One of the great parts of being a ServiceNow customer is the interaction and inspiration your receive from other customers and learning how they are tackling the same challenges. The best place to ...

South Texas User Group

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One of the great parts of being a ServiceNow customer is the interaction and inspiration your receive from other customers and learning how they are tackling the same challenges. The best place to ...

Sign Ups Needed!! Service Now: Oklahoma User Group

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One of the great parts of being a ServiceNow customer is the interaction and inspiration your receive from other customers and learning how they are tackling the same challenges. The best place to ...

North Texas User Group

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One of the great parts of being a ServiceNow customer is the interaction and inspiration your receive from other customers and how they are tackling the same challenges. The best place to do this i...

Sign Ups Needed!! Service Now: Central Texas User Group

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