Our product is widely recognised to be a market leader in the IT Service (and Support!) Management industry. Our core competency of applications to help organisations manage their Incident, Problem, Change, Knowledge and Configuration processes are well known and used by our customers.

But that's only half the story. Outside of that core set of ITSM applications customers have access to a wide variety of other business applications - Project and Portfolio Management, IT Governance Risk and Compliance, Cost Management, Asset Management and more.

In the Berlin release we gave our Software Development Lifecycle range of products an overhaul and introduced a new and improved Scrum Process pack.

I'm a big fan of both the Agile/Scrum methodology (I blog about that here) and our implementation in the product.

Over a couple of future blog posts I'm going to run through the improvements in detail and give my thoughts on best practice and usage