ServiceNow News
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Successful self-service — enabling users to help themselves and each other — is a critical [element of enterprise service and process excellence](https://community.servicenow.com/community?id=commu...
Successful Self-Service: It's All About That (Knowledge) Base
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_This is in regards to the legacy CI identifiers used prior to the Geneva release and without Service Mapping. For information on how to handle this scenario using the new CI identifiers, please re...
Discover multiple CIs with the same serial number - Part I
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ServiceNow's [Content Management System](http://wiki.servicenow.c...
Top 5 Questions for the Ultimate CMS in ServiceNow
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ServiceNow's [Content Management System](http://wiki.servicenow....
Top 5 questions for the ultimate CMS in ServiceNow
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Presenters:
[Jeniffer Oburu](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=8b2ece25dbd41fc09c9ffb651f96191e), Business Process Owner, Global IT Service Management,...
[K15 Session Review] Creating a brand new service portal for The Coca-Cola Company
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Presenter: [Anthony Okumura](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=e312da25dbd81fc09c9ffb651f9619e0), Product Manager ServiceNow
Session title: Demand Manag...
[K15 Session Review] This Workbench Demands Your Attention
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Presenters: [Morgan Hunter](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=2b1e8ee1dbd41fc09c9ffb651f9619b1) (Senior Product Marketing Manager, ServiceNow) and [Andre...
[K15 Session Review] Now on Now: Governance, Risk, and Compliance
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Presenter: [Fran Fernandez](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=44a0926ddb581fc09c9ffb651f961913)
Session title: IT Financial Management - a Business Pers...
[K15 Session Review] Financial Management: The magic of transparency
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Presenter: [Garrick Vance](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=197e0a69dbd41fc09c9ffb651f961967), Senior Product Manager, ServiceNow
Session title: Transf...
[K15 Session Review] Transform Governance, Risk, and Compliance with Automation
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Presenters: [Steve Siegel](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=1d4152e5db981fc09c9ffb651f9619c6) (ServiceNow) and [Jim Uomini](https://community.servicenow...
[K15 Session Review] Marketing Management as a Service with the University of San Francisco
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In this session, [Tara Romero](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=90021ea1dbd81fc09c9ffb651f961977) (ServiceNow Senior Business Analyst) presented the jou...
[K15 Session Review] @NOW: How We Embraced Performance Analytics
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We have made all the workshop material - guides and the presentations available on the developer community. To get to the material, please follow the instructions below. We will make the breakout m...
Attention CreatorCon Workshop Attendees - How To Get Your Workshop Material
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Presenters: Venkitesh Subramanian and Mohan Konyala
Session title: Everything as a Service: Field Service
Field Service is changing, and customers are looking for new and improved solutions to...
[K15 Session Review] Open Fields for Field Service
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Since the launch of the ServiceNow CreateNow Development Suite in 2014, ServiceNow has been enabling customers and partners to build enterprise-grade, cloud-native business applications on the Serv...
Announcing the ServiceNow CreateNow Developer Program
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Speakers: Aneel Jaeel, [Abhijit Mitra](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=5acecaaddbd41fc09c9ffb651f961995)
Session Title: Everything as a Service: Custo...
[K15 Session Review] Everything as a Service: Customer Service Case Study
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