The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

CMDB

The Configuration (CMDB) application provides core functionality for the configuration management database, including modules for hardware and configuration items. (Click to see all CMDB Knowledge Base articles)

Technical Support Practices

Practice and implement the best form of technical support with Technical Support Practices (Click to see all Technical Support Practice Knowledge Base articles)

Import/Export

Migrate data from one instance to another. (Click to see all Import/Export Knowledge Base articles)

Knowledge Management

Help important information flow between the IT departments and the company or organization using knowledge management. (Click to see all Knowledge Management Knowledge Base articles)

ODBC

Specify the ODBC client to connect to the ServiceNow platform for reporting using the ODBC driver. (Click to see all ODBC Knowledge Base articles)

Persistence

Manage how data is stored on an instance. (Click to see all Persistence Knowledge Base articles)

Server Side Scripting

Change the appearance or behavior of ServiceNow or run as business rules when records and tables are accessed or modified with server side scripting (Click to see all Server Side Scripting Knowledge Base articles)

Service Catalog

Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application. (Click to see all Service Catalog Knowledge Base articles)

Web Services

Allow diverse HTTP-based applications to talk to each other with web services. (Click to see all Web Services Knowledge Base articles)