Let’s say we have field5, which value is determined by field1, field2, field3 and field4\. If any of those field changes, field5 must change as well. In this case, field 1 to 4 needs separate onCha...

Best practice to modify reference qualifiers for catalog item variables is to use advanced reference qualifiers on variable level and define the filter via one line of code or to create a complex s...

This have been working on ServiceNow for years and it still not noticed enough. It works on Service Portal, Platform and Workspaces. You do not need any roles to do this and this can sometimes help...

It is mandatory to monitor ServiceNow system errors and warnings to ensure your instance has up to date fixes ready before issues a brought over via incidents. However, not all system logs are mean...

You can open new tab in Agent Workspace in 2 ways: 1) Via component; 2) Via Client Script.  Component does ...

Http Effect is currently the single official method to communicate to ServiceNow server via REST API’s using Seismic UI framework. ![](https://servicenowthink.wordpress.com/wp-content/uploads/2020...

ServiceNow Components not only can be used for your workspace development, but you can use existing component source code to change or extend functionality beyond provided component parameters, eve...

Since Orlando, there is a new feature for configuring Oauth 2.0\. Now you can choose how you can authenticate with Oauth 2.0: by sending credentials in request body or as a Basic Authorization head...

Most REST API’s are pretty straight forward, however handling binary data in ServiceNow is more complicated. ![](https://servicenowthink.wordpress.com/wp-content/uploads/2020/04/preview-77718-ppty...

One of the common test steps that is not supported via ATF’s is Encryption context. Encryption context allows only users who are set to specific ‘encryption context’ to be able to view confidentia...

> Note: this guide applies to large and complex scripted transform maps. Transform maps is an easy and low code tool to move data from external sources into ServiceNow applications. It is in Servi...

System logs do not provide all the useful information about your instance. Slow ACL’s, slow business rules and other issues might be important for your instance health and performance monitoring, h...

It used to be problematic to give limited access to citizen developers (or other BA’s) from other teams. There wasn’t an easy way to limit access to change specific scripts or specific workflows, b...

Now you can execute UI Actions using OOTB REST API.  > Note: this out of the b...

One of the biggest complaints ServiceNow receives is that it is running on old technology. It is true that most of ServiceNow is running on Java, Jelly, AngularJS, which comes with poor performance...

A useful roll back and delete recovery feature was released to ServiceNow. With each script execution you can track all the database changes with possibility to recover everything with Rollback Exe...