Overview of the ServiceNow Insurance Claims application and how its flexible, configurable framework is used to streamline and rapidly set up the end-to-end claims process for any line of business. Chapters: 00:16 Report a claim 02:01 Process a claim 02:38 Approve a claim 03:44 Approvals via Claim Manager #servicenow #servicenowdemo #insuranceclaims This video was recorded in the Zurich release. Roles required: sn_ins_gen_claim.fnol_representative; sn_ins_gen_claim.adjuster; sn_ins_gen_claim.manager; sn_ins_gen_claim.processor For more information, see: ServiceNow product documentation: Exploring Insurance claims: https://www.servicenow.com/docs/r/financial-services-operations/setting-up-insurance-claims-flow.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For general information about ServiceNow, visit: http://www.servicenow.com