From intelligently automating essential processes to revolutionizing customer and employee experiences, there’s almost nothing artificial intelligence (AI) can’t do. That became crystal clear in 2023, as organizations began to see through the hype and started to figure out how to put AI to work.

Throughout the year, we explored the potential impact that generative AI applications such as ChatGPT will have on business and society. We examined how it will transform our current jobs and the kinds of jobs that are available. And we uncovered all the ways in which it will make organizations more efficient and resilient.

Of course, innovation takes many forms—and not all of them rely on generative AI. That’s why we also took a close look at how manufacturers are securing both their information technology and their operational technology. And we explained the importance of a single source of truth to organizations’ environmental, social, and governance efforts.

What follows is a curated list of our 10 most important—and compelling—Workflow stories from a year we won’t soon forget.