ServiceNow News
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Rethink outdated infrastructure to deliver better healthcare experiences and outcomes, without compromising on security or compliance.
Optimize healthcare and life sciences workflows to free up ti...
https://www.servicenow.com/solutions/industry/healthcare.html
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[Bolstering OT to keep manufacturers safe](https://www.servicenow.com/workflow/security-risk/ot-cyber-security.html)
https://www.servicenow.com/workflow/security-risk/beyond-risk-management.html
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Traditional cybersecurity talent will remain scarce, but the good news is that the new skills required to combat emerging new threats can be acquired by workers with less tech experience. According...
https://www.servicenow.com/workflow/employee-engagement/cybersecurity-talent-shortage.html
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On July 9, 2023, a storm dropped more than 7 inches of rain in six hours on parts of New York State, creating [1,000-year flood](https://www.cnn.com/2023/07/11/weather/flooding-heat-perfect-storm-c...
https://www.servicenow.com/workflow/customer-experience/building-trust-with-customers.html
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Most workdays, rain or shine, Mikel Wilkins bikes 12 miles to work along multiple trails connected to The Loop, a network of trails that connects most of the city of Dallas. Wilkins has worked to e...
https://www.servicenow.com/workflow/it-transformation/meet-the-vips-of-esg-leadership.html
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Conventional wisdom says that risk is bad. It’s something to be avoided and eliminated. But is that true? Or is it an engine that drives business growth? I would argue that risk—properly managed...
https://www.servicenow.com/workflow/security-risk/importance-positive-risk-management.html
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https://www.servicenow.com/workflow/it-transformation/future-of-generative-ai-in-2024.html
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So how can we use generative AI responsibly?
The first step is to choose our use cases with care. A lot of the panic and excitement over generative AI fundamentally misses—or misunderstands—what i...
https://www.servicenow.com/workflow/it-transformation/can-we-ever-trust-generative-ai.html
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I’m consulting in the restaurant space, and I’ll be telling my IT clients to focus first on what most people in the organization want from IT: better service. Get them back up and running as quickl...
https://www.servicenow.com/workflow/it-transformation/executives-share-leadership-priorities-for-2023.html
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For many businesses and industries, COVID-19 has made customer and employee well-being a priority. Witness Michelin-starred restaurants pivoting to [making food for healthcare workers](https://www....
https://www.servicenow.com/workflow/customer-experience/6-steps-to-building-customer-centric-culture.html
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In the wake of Black Lives Matter protests across the United States last year, prompted by the murder of George Floyd by a police officer in Minneapolis, corporations launched initiatives to addres...
https://www.servicenow.com/workflow/customer-experience/corporations-drive-surge-in-impact-investing.html
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Customer expectations of companies have never been higher. Above all, they’re looking for convenience. They want their questions answered quickly and their problems resolved effectively—and they’re...
https://www.servicenow.com/workflow/customer-experience/great-customer-experiences-transcend-delight.html
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If Syrian athlete Yusra Mardini had surrendered to her reality, she would have most likely died by now. Instead, she became an Olympic swimmer.
Mardini was 13 years old when civil war broke out in...
https://www.servicenow.com/workflow/employee-engagement/how-to-adapt-to-a-digital-business-landscape.html
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_Editor’s note: This story originally appeared in the [Unleashing Digital Value issue](https://www.servicenow.com/content/dam/workflow/us/en/pdf/2022/workflow-quarterly-innovation-fall-2022.pdf) of...
https://www.servicenow.com/workflow/customer-experience/rethinking-retail-value-chain.html
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Despite the significant costs of unconscious bias in the workplace—here defined as ingrained negative attitudes toward people based on race, ethnicity, gender, or other sociodemographic factors—eff...
https://www.servicenow.com/workflow/employee-engagement/how-to-address-unconscious-bias-in-workplace.html
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Technology, however, isn’t the sole answer. Companies must modernize their planning and processes too.
“Organizations need to be much more proactive and programmatic in addressing security vulnera...
https://www.servicenow.com/workflow/security-risk/attack-surface-security-protection.html
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Full disclosure: I dislike the word “[offboarding](https://hbr.org/2019/05/your-company-needs-a-process-for-offboarding-employees-gracefully).” It’s a catch-all phrase that feeds into the idea that...
https://www.servicenow.com/workflow/employee-engagement/how-to-manage-employee-exits.html
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Innovation would not be possible without educational programs in science, technology, engineering, and mathematics (STEM). But access to quality STEM education remains a challenge for many children...
https://www.servicenow.com/workflow/customer-experience/classroom-ai-future-of-stem.html
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There are two essential ingredients to maintaining morale during this “new normal.” First is the need to think about the “whole person” as we work together and serve each other. Everyone is under s...
https://www.servicenow.com/workflow/employee-engagement/employee-morale-during-covid.html
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The explosion in the number of IoT-connected devices— there will be [150 billion](https://cdn.ihs.com/www/pdf/IoT%5Febook.pdf) on the planet by 2030, according to IHS Markit research—has been a key...
https://www.servicenow.com/workflow/it-transformation/digital-twins-iot-technology.html
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In response to changes in customer and employee behavior throughout the pandemic, many organizations have begun or accelerated a digital transformation. While useful for managing vulnerability, unc...
https://www.servicenow.com/workflow/security-risk/business-resilience-dividend-covid.html
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In New York City, a butterfly flaps its wings, days later causing a storm over Tokyo.
So goes the classic example of the “the butterfly effect,” the concept in [Chaos Theory](https://www.americans...
https://www.servicenow.com/workflow/it-transformation/the-digital-butterfly-effect.html
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