ServiceNow News
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Even if you memorized every test question we've ever written like Lazlo Hollyfeld, you're still studying!
Rather than avoid it, embrace it! And while you're studying, get something more than just...
How to Cheat on your Certification: Insider secrets to prep for ServiceNow Certification (old version)
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My team had a great discussion today with one of our customers regarding IT Service Modeling. I think it is important to understand some of the key considerations that drive should drive practical ...
IT Service Modeling. What do you really know about your business?
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On Saturday, December 7th, about 100 Future Programmers gathered at ServiceNow's San Diego offices for 2 hours of hands-on Programming Education as a part of Computer Science Education Week promote...
ServiceNow promotes Programming at San Diego office for Computer Science Education Week
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"The artist is nothing without the gift, but the gift is nothing without work." — Émile ZolaRemember the very first time you were plunked down in front of a desk with a PC on top of it? Remember al...
The Key to IT and Business Transformation: More and Better Training
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The first CreateNow Hackathon was won by KickITnow — 7 people...
Make Attending Knowledge14 Your Professional New Year Resolution
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In [Part 1](https://community.servicenow.com/community/learn/blog/2013/11/29/2671) I looked at some of the challenges of, and good practices to consider with, multi-language and multi-geography (IT...
Multigeography Or Multilingual (IT) Service Desk Good Practice - Part 2
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Thank you everyone who attended last week's UK ServiceNow User Group, hosted by Focus Group Europe at the Magic Circle in London, for making it such a great event.I hope you enjoyed the event as mu...
Thank You Focus Group Europe for a 'Magical' SNUG!!!
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Let's just assume the Index of PaaS Activity (IPA) was triptoph...
Index of PaaS Activity drops 8.0% in November but concludes first full year up 4.3%
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Managing people and performance across multiple teams
Technology issues such as consolidating onto a single ITSM tool, connectivity (where the chosen ITSM tool(s) works well in some geographies b...
Multigeography Or Multilingual (IT) Service Desk Good Practice - Part 1
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about 12 years
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The Thanksgiving holiday is upon us here in the United States. As I look back on this year, I am thankful for all of the great employees, partners, and customers that I get to work with on a daily ...
Some food for thought from your ServiceNow Training team
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SolveNOW Session 1: Demystification of Reporting in ServiceNow + Performance Analytics
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about 12 years
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I have been involved with a number of integrations with customers with IBM Netcool/OMNIBUS with the Socket Writer Gateway as the Inbound communication method recently and wanted to share what we ha...
Getting the ServiceNow IBM Netcool Plugin to work with IBM Netcool/OMNIBUS 7.4 with Socket Writer Gateway
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The enterprise IT organization is awash with operational silos that touch IT service management (ITSM) — and in many ways one could argue that some could and should be part of corporate ITSM activi...
An Integrated Approach to ITGRC and ITSM - 6 Steps for Success
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