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ServiceNow Discovery: Find the Gold

ServiceNow Discovery: Find the Gold

Import · about 12 years
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Every department in the enterprise is a service provider. But while service relationships are well defined and automated within the IT organization — thanks to IT best practice frameworks and fit-f...

A Future Role for IT: Managing Service Relationships Inside and Outside the Enterprise

Import · about 12 years
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The ServiceNow Dublin release was announced to the world on November 12, 2013 — the second release of 2013 following Calgary earlier this year. And, in case you're wondering, ServiceNow releases ar...

Dublin: The Lowdown

Import · about 12 years
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Implementation Critical Success Factors

Import · about 12 years
JP
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"We want a CMDB" is a statement I hear frequently as a consultant for ServiceNow. Usually it is followed by "Where do we start?" There are almost as many answers to that question as there are organ...

Getting Started with CMDB

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SNUG Topic Suggestions.pptx

SNUG Topic Suggestions.pptx

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SNUG 2013 Meeting Agendas.xlsx

SNUG 2013 Meeting Agendas.xlsx

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SNUG Become a Member.pdf

SNUG Become a Member.pdf

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SNUG Roles & Responsibilities

SNUG Roles & Responsibilities

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Introducing Context-Sensitive Help (Video)

Import · about 12 years
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Authored by [Chris Pope](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=a9f016a1db981fc09c9ffb651f961956) IT organizations have a need to measure and understand the ...

Performance Analytics

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Fred Luddy Welcomes ServiceNow creators

Fred Luddy Welcomes ServiceNow creators

Import · about 12 years
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App creation made easier in Dublin!

Import · about 12 years
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Have you ever wondered why you can access thousands of apps on your phone, yet are stuck with e-mail and spreadsheets to do work in your enterprise? And wished there was an app for that? ServiceNow...

Are you a creator?

Import · about 12 years
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![image](https://community.servicenow.com/community/image/serverpage/image-id/151361i159A666364E8EABE/image-size/large?v=v2&px=999) The CreateNow section of the community is a destination to learn...

Welcome to CreateNow!

Import · about 12 years
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Authored by [Chris Pope](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=a9f016a1db981fc09c9ffb651f961956) At times, things get very far from what they should be or w...

Incident Alert Management

Import · about 12 years
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SNUG Venue Requirements for Hosting a SNUG.pdf

SNUG Venue Requirements for Hosting a SNUG.pdf

Import · about 12 years
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SNUG Membership Benefits

SNUG Membership Benefits

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SNUG Program Overview.pdf

SNUG Program Overview.pdf

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SNUG - How to Start a User Group

SNUG - How to Start a User Group

Import · about 12 years
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1. The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win 2. Knowledge13 ® 3. Plus! The Standard+Case Approach 4. AXELOS rebooting ITIL, the IT service management (ITSM) best ...

The Top 10 Most Important ITSM Events Of 2013?

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First, terribly sorry for my silence. It's been a rocky 2 months November and December...I finally got some time to work on Jello V 0.2 and I'm releasing it(finally) today.If you have missed Jello ...

Jello - Version 0.2 released

Import · about 12 years
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For the 30-plus years I was an IT industry analyst and pundit before joining ServiceNow almost two years ago now, there were two eternal verities. One was that every good pundit is sometimes wrong,...

2014: The Year of the BAADaaS Platform

Import · about 12 years
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Anytime anyone wants to talk about security, certificates, and certificate authorities most people zone out as if they were on a dinner date and everyone started to talk about religion or politics ...

How to do Mutual Authentication with ServiceNow

Import · about 12 years
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Prevent Redundant Approval Requests in ServiceNow

Prevent Redundant Approval Requests in ServiceNow

Import · about 12 years
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