The enterprise IT organization is awash with operational silos that touch IT service management (ITSM) — and in many ways one could argue that some could and should be part of corporate ITSM activities. Most commonly pointed to is the App Dev and IT Operations divide — with DevOps a potential solution or "journey to a better place" — but there are other significant opportunities for different parts of the enterprise IT organization to play better together. These include: Security; IT Asset Management; and IT Governance, Risk, & Compliance (ITGRC). The latter in particular is interesting as ITSM is actually part of the larger Governance or ITGRC picture.

Take an integrated approach to ITGRC and ITSM

ServiceNow partner Intreis, a Chicago based consulting firm specializing in ITGRC and ITSM integrations, helps customers achieve this. The following outlines an Intreis customer case study success that delivered significant financial and time savings as well reduced risk and increased compliance.

The customer, a publicly traded Global Technology Company with 22 offices and 1,500 employees, is subject to SOX, PCI, European Safe Harbor, and ISO27001. Its controls environment consists of circa 100 general computing controls and prior to taking an integrated approach to ITGRC and ITSM: