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G-Cloud: Improving Government Efficiency with ServiceNow ITSM

G-Cloud: Improving Government Efficiency with ServiceNow ITSM

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On instances before the Istanbul release, the 'Reference qual condition' field used for catalog variables was limited to a maximum length of 255 characters. If the translated query string exceeds t...

How to address the character limit on condition filters for catalog variables

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Great UX Trick: 250 hidden icons to use with bookmarks

Great UX Trick: 250 hidden icons to use with bookmarks

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![image](https://community.servicenow.com/community/image/serverpage/image-id/160219iDE84449FF603432C/image-size/large?v=v2&px=999) ServiceNow contains a hidden treasure of almost 300 icons than c...

Great UX Trick: 250 hidden icons to use with bookmarks

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In Performance Analytics, [Breakdowns](https://docs.servicenow.com/bundle/istanbul-performance-analytics-and-reporting/page/use/performance-analytics/concept/c%5FCreatingBreakdowns.html) are the wa...

Data preparation for a clean Breakdown.

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I'm a coffee guy. It may not come as much of a surprise since I'm an early morning riser and I've worked in the technology business my whole career. My kids love coffee. Which can be quite interest...

Experience Matters

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The [Service Catalog](https://docs.servicenow.com/bundle/helsinki-it-service-management/page/product/service-catalog-management/concept/c%5FServiceCatalogManagement.html) is one of the most popular...

Unearth your missing Submit Request (Order Now) button

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How many times a day do you "google"? It's where we go for information. I'm not exactly sure how many times I use the search engine, but if you're interested in what everyone else is doing .. check...

Enhance your custom applications with Zing text search

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![image](https://community.servicenow.com/community/image/serverpage/image-id/160659i551FEB3FFDC72B44/image-size/large?v=v2&px=999)If you think neatly organizing incidents and closing them quickly ...

See the Larger Picture with ServiceNow Problem Management

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TechBytes Episode 34: Web Services

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Opening Headers in the Widget Editor on Helsinki Video

Opening Headers in the Widget Editor on Helsinki

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Currently, when viewing a ticket, the Additional Comments field is the default, which is customer-facing. But what if you want to specify what your employees see first and limit what customers migh...

How to make Work Notes the default view

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A recent article published on the web site APMdigest.com caught the attention of ServiceNow's Product Manager for Application Portfolio Management, Mark Bodman. Mark was pleased to see that a thoug...

Great minds think alike - ServiceNow's APM and the views of a Thought Leader

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ITSM Value Realization Webinar Series Service Level Management: New Features in the Jakarta Release Original Air Date August 23rd, 2017 ![image](https://community.servicenow.com/community/image...

New Release: New Features of Service Level Management in the Jakarta Release

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Istanbul brought us the first version of the Automated Testing Framework for ServiceNow. These out-of-box steps for testing our applications are already saving time and money for all of us. Forms, ...

Creating reusable custom scripted steps in ATF

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ITSM Value Realization Webinar Series Continual Service Improvement with Benchmarks, Surveys, and Assessments as part of the Jakarta Release Original Air Date August 9th, 2017 ![image](https://c...

New Release: Continual Service Improvement with Benchmarks, Surveys, and Assessments in Jakarta

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ITSM Value Realization Webinar Series Original air date July 26th, 2017 ![image](https://community.servicenow.com/community/image/serverpage/image-id/89467i8EF5313B88ECE772/image-size/large?v=v2...

New Release: ITSM Core Features and Proven Practices in Jakarta

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NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. Ever come across the scenario where you want to restrict the entries in watch list and ...

Watch list and work notes list : Prevent unwanted email ids from certain domains

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ITSM Value Realization Webinar Series Jakarta Deep Dive: Making Admin Life Better for Service Catalog \[Recorded\] Original Recording September 6, 2017 ![image](https://community.servicenow.com...

New Release: New Features of Service Catalog in the Jakarta Release

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New HR Administration Training Now Available

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![image](https://community.servicenow.com/community/image/serverpage/image-id/160679i0F5AEBE41BED5561/image-size/large?v=v2&px=999) The Knowledge Base is kept current with frequent edits and addit...

Knowledge Base Digest: June 27, 2017

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This blog post is in a series that addresses the need for stakeholder conversations, and a focus on business outcomes to define measurements and dashboard design. ![image](https://community.servic...

HR Stakeholder Dashboard Conversation

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Summer holiday

Summer holiday

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So a little background. I have a Scope Application which has a catalog item. I wanted the ability to verify a file was attached prior to submission. The problem is, most all solutions proposed do n...

How to fix onSubmit data validation once and for all in Scoped Applications

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After much discussions and planning, the much awaited [ServiceNow Developer New Delhi Meetup](https://www.meetup.com/New-Delhi-ServiceNow-Developer-Meetup/events/240240137/) finally KICK-STARTED. ...

ServiceNow Developer MeetUp - The New Delhi Episode (It finally happened)

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