ITSM Value Realization Webinar Series

Continual Service Improvement with Benchmarks, Surveys, and Assessments as part of the Jakarta Release

Original Air Date August 9th, 2017

Join one of the webinar session to learn about the continual service improvements made to Benchmarks, Surveys, and Assessments included in the Jakarta release.

This webinar provides detailed information about the newly added features to Jakarta release around Continual Service Improvement including Benchmarks, Surveys, and Assessments. We will share with you the intent behind these features, how you can use them most effectively and other best practices.

Post your question down below prior to the broadcast for the experts to answer.

See below to download the presentation slides

Featured Speakers

Manjeet Singhis a Product Manager for ITSM Applications. Manjeet has 15+ years of experience in enterprise software and product management roles. He's been with ServiceNow for over a year and his current focus is to build next version of Benchmarks and ITSM Insight applications that customers can use for continuous service improvements.

Anne Barnes is a Customer and Partner Experience Manager with the ITSM Business Unit at ServiceNow and has over fifteen years of experience working in ITSM. For five years she worked with Professional Services, during which she successfully implemented projects with over fifty customers. She has developed a deep understanding of what makes an implementation succeed, how to overcome obstacles to getting there, and the underlying importance of strong partnerships. Additionally, having worked with for a partner, Anne brings a capacity to develop and mature ServiceNow's partner relationships.

Find More ITSM Guides Webinars: ITSM Value Realization Webinars - Calendar