ServiceNow News
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Core Case Features: Overview
Case management supports multiple personas: customers, agents, and admins, each interacting with core case features in different ways.
Customers:
Customers or consum...
Video
Core Case Management Features
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4 months
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Case operations represent the daily flow of work that keeps customer service running: creating cases, assigning them to the right agents or teams, collaborating on resolutions, and many more. These...
Case Management: Operations
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4 months
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In customer support, the customer case or ‘case management’ is the primary, most essential entity that can be applied to essentially any industry. You could think of a case as a means to capture de...
Getting Started with CSM Case Management
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4 months
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Effective customer service goes beyond just case resolution. A well-designed workflow ensures that every participant (requester, agent, support teams, etc.) knows what needs to happen and when. Cas...
Case Management: Guided Workflows and AI
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4 months
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What’s new in the Zurich release for AI Control Tower
ServiceNow Community
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4 months
Schedule project summary emails in Project Workspace
ServiceNow Documentation
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4 months
The Future of ServiceNow Studio | Live with Andrew Barnes
ServiceNow Dev Program
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4 months
Live Coding Second Breakfast: Community Week Edition (ft. Build Agent!)
ServiceNow Dev Program
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4 months
[Global Business Services with KPMG Velocity](https://kpmg.com/xx/en/media/press-releases/2025/10/kpmg-launches-global-business-services-with-kpmg-velocity-enabled-by-servicenow.html), enabled by S...
Financial Services in the Agentic Corporate Services Era - Workflow™
workflow.servicenow.com
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4 months
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The elites are already seeing positive results from their AI initiatives. They are a beacon to help all IT leaders navigate the way forward in this time of unprecedented technological change. Here ...
How Elite CIOs Put AI to Work - Workflow™
workflow.servicenow.com
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4 months
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![Screenshot 2025-10-23 at 10.18.06 AM.png](https://www.servicenow.com/community/image/serverpage/image-id/478504i2196BD3866A9A93C/image-size/large/is-moderation-mode/true?v=v2&px=999 "Screenshot 2...
FSM Academy: Upcoming & Past Sessions
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4 months
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Platform Academy: What's New in Zurich for Security Center
ServiceNow Community
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4 months
Hello Everyone,
🚀 ServiceNow Zurich Release is here!
💡 I’ve created a quick video walkthrough of one of the Zurich release features so you can see what’s new and how it can help your ServiceNow ...
ServiceNow Zurich New Features | Workflow Studio Features | Flow Designer
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4 months
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ServiceNow Build Agents Submit your questions for our expert panel featuring Deepanshu, Andrew, and Patrick. Get answers on implementation, best practices, troubleshooting, and more. Submit now
Submit Your Build Agent Questions for an upcoming AMA!
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4 months
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RaptorDB in Full Flight with Luis Carril and Thomas Richter
ServiceNow Community
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4 months
RaptorDB in Full Flight with Luis Carril and Thomas Richter
ServiceNow Community
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4 months
From Service to Strategy: How Kerry Group is transforming employee experience with AI and GBS.
ServiceNow Community
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4 months
This episode's co-host, Laszlo Balla, and Lauren McManamon sat down with Thomas Richter and Luis Caroll to unpack RaptorDB: the new database technology powering ServiceNow’s future. They shared the...
RaptorDB in Full Flight with Luis Carril and Thomas Richter - Break Point
ServiceNow Podcasts
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4 months
