Global Business Services with KPMG Velocity, enabled by ServiceNow, is an agentic AI-enabled offering designed to improve operational productivity of corporate functions. By establishing a unified platform with shared data models and visualizations, organizations can give AI agents a holistic view of business processes. This enables automation of tasks, compliance monitoring, risk detection, and security enhancements. The result is a more streamlined operation where employees can be freed from repetitive tasks and can focus on higher-value work. This shift not only boosts productivity but can also drive cost efficiency and improve the overall customer experience.

The offering is also designed to address some of the long-standing issues in financial services, such as fragmented technology systems and siloed operations. By consolidating tech infrastructure, Global Business Services with KPMG Velocity can reduce complexity and maintenance costs while fostering better collaboration across departments. Its AI capabilities can enhance risk management by detecting fraud patterns and anomalies that might escape human notice. Automation also supports stronger compliance by reducing human error and helping to ensure consistent policy adherence. These improvements contribute to greater resilience and regulatory confidence in an increasingly complex environment.

To implement this transformation effectively, organizations are encouraged to adopt a phased approach—starting with back-office functions before expanding to middle and front-office operations. This strategy allows firms to build confidence in the technology, realize early wins, and develop governance frameworks before scaling. In the back office, AI can automate tasks like data entry and reporting. As the platform matures, it can support risk modeling in the middle office and enhance customer interactions in the front office. This gradual rollout helps to ensure a smooth transition and improve the value of agentic AI.

As financial services firms are buffeted by economic and competitive pressures, operational and technological evolution has become an imperative. Global Business Services with KPMG Velocity helps to show that AI is at the nexus of these transformations.